Member Service Representative

Reports to: Member Service Manager

Employment Status: Non-Exempt

Salary: $20 per hour

Hours: Saturday and select weekdays

Lower East Side People’s Federal Credit Union is a non-profit financial cooperative organized in 1986 that promotes economic justice and opportunity in NYC neighborhoods. We are owned by our members and dedicated to providing high-quality financial services and community development investments in low income, immigrant and other underserved communities.

LES People’s is looking for a self-motivated individual to work in our financial cooperative in NYC. This

position covers all the different aspects of customer service, from opening accounts to assisting with loan

applications. In the credit union, a customer is a member, and the ideal candidate for this job is someone

that is good working with people.

QUALIFICATIONS AND SKILLS:

• High School or GED is required
• Excellent customer service skills

• Good verbal communication skills
• Teller experience is helpful
• Knowledge of Microsoft Office Word, Excel, etc.
• Effective problem skills and good team player
• Fluent Spanish preferred

ESSENTIAL FUNCTIONS:

• Provide excellent quality and professional customer service to members
• Execute a number of operational tasks such as account daily deposits/withdrawals, account opening, fill out loan applications, open/close/balance cash drawer daily, process payment and transfers, etc.
• Attend to member inquiries with professionalism and independence, escalating more difficult issues to supervisors
• Cross-sell credit union products and community services
• Maintain strong product knowledge and credit union values
• Perform various administrative tasks and perform other duties and projects as assigned