Billing and Collection Specialist

Client Account Manager

About Us:
JC Law – also known as The Law offices of James Crawford E. Crawford Jr and Associates is Maryland’s Top Legal Firm focused on domestic law. Since 1992, we have grown to be known for our culture of winning, unparalleled client service, and innovative solutions.

In the past four years, we have experienced tremendous growth and are looking for individuals with the drive and ambition to be the best in their field, lifelong learners who understand what it takes to succeed. If that sounds like you, then consider joining our team!

Your role:
At James Crawford law, we're not just legal experts - we're also committed to providing exceptional client experiences. As Maryland’s largest family-owned law firm, we’ve built a reputation for our exceptional client-centric approach. As we grow, we are looking to add a resourceful Billing and Collection Specialist to help us uphold our reputation for excellence.

Your responsibilities:
Our everyday assignments are equally challenging, varied, and rewarding. You can expect a typical week to include tasks such as:

• Client Communication: Serve as a vital point of contact for maintaining and enhancing our commitment to exceptional customer service
• Collaboration with Legal Teams: Collaborate closely with our attorneys to stay informed about the progress of each client's case. This includes forecasting and collecting retainer balances for accurate financial management
• Financial Performance Goals: Strive to achieve both strong financial performance and top-tier customer service according to established weekly and monthly targets
• Payment Facilitation: Employ innovative strategies to inspire prompt and complete payments from clients
• Debt Management: Meticulously track and recover outstanding debts through various communication channels, including phone, mail, internet, and in-person interactions
• Resolution Expertise: Effectively resolve overdue payments and outstanding balances while maintaining a high level of professionalism
• Transaction Accuracy: Process payments and refunds with precision and attention to detail
• Billing & Credit Issue Resolution: Address and resolve billing and credit issues promptly to ensure smooth financial transactions
• Record Keeping: Establish and update client accounts, maintaining accurate records of retainer balances, payments, credits, and collection activities

Your qualifications:
At JC Law, we measure character along with credentials. But for you to contribute immediately to this role; your experience should include:

• Proven experience in Account Receivable Management, including billing & collection responsibilities
• Exceptional interpersonal skills for effective engagement with attorneys, clients, and management
• Strong customer service capabilities, including negotiation, conflict resolution, and professional phone conduct
• Comprehensive understanding of core accounting and finance procedures
• Familiarity with diverse collection techniques
• Proficiency in MS Office/Office 365, accounting software, and billing platforms
• Demonstrated organizational excellence, adept at prioritization and multitasking
• Outstanding written and verbal communication abilities, ensuring clear and concise interactions

Your incentives and benefits:
We understand what it takes to be successful in the legal field. As such, we strive to provide all team members with exceptional resources, compensation, and benefits.

Compensation:

• $60,000-$75,000/annually
• Yearly pay raises

Resources:

• Training, mentoring, and co-working alongside a team of experienced accountants and financial professionals

Benefits:

• 100% Healthcare coverage for individuals, plus Dental & Vision (via United Healthcare)
• 401K and Profit Sharing
• PTO and sick time, with the ability to roll over PTO from year to year
• Paid Holidays
• Feast Fridays in the Fall – Free lunch catered by local restaurants in the area
• Monthly office awards that include bonus pay

Your next steps:
If you are looking to join a team that offers you unlimited potential, please apply today for immediate consideration. With a startup mentality, we are in a phase of rapid expansion and escalation. If you are outside of the range of our Linthicum Heights office, consider joining our soon-to-open branches in Washington DC, Philadelphia, and Alexandria, VA. (Sep-Dec ’23)

EOE Statement:
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws).

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus

Travel requirement:

• No travel

Ability to Commute:

• Linthicum Heights, MD 21090 (Preferred)

Ability to Relocate:

• Linthicum Heights, MD 21090: Relocate before starting work (Preferred)

Work Location: In person