About Us:

Lady and the Mug is a specialty coffee shop using coffee as an excuse to do good. We serve Coffee, Espresso Drinks, Non-Coffee Drinks, Baked Goods, and More. All our food is hand-made and organic!

We are looking for a competent Assistant Manager to implement our standard operating procedures and maintain day-to-day operations.

Job Descriptions:

Your main job is to ensure the shop is running in line with our policies and procedures. The right candidate has the people, time management, and problem-solving skills required to ensure customer service and product standards are kept. You will also be working shifts as a barista.

Summary of Responsibilities:

• Support the lady and the mug Owner & the team with new training Baristas, their success, and the success of the business depends on your ability to lead.
• Manage daily store functions.
• Ensure employees clock in/out correctly and follow assigned schedules.
• Oversee employees and their daily shift responsibilities.
• Ensures baristas are trained and developed in drinks & inventory knowledge.
• Must be able to perform all duties of a Barista.
• Perform inventory counts and report issues to the Owner/Manager.
• Always maintain a clean, and tidy workspace; Must lead in the example.
• Strive & grow sales; Generate new opportunities for store promotions.
• Manage daily store sales activities.
• Follow health and safety guidelines.
• Build positive and lasting customer relationships, Grow the Lady and the Mug Coffee brand by providing each customer with a great experience.
• Be friendly and upbeat.
• Be committed to great customer service.
• Resolve any customer and store issues in a

professional and timely manner.

Qualification & Skills:

• Prior coffee shop experience is not required.
• Ability to work full time (the work regularly demands more than 40 hours per week) including variable hours including early mornings, evenings, weekends, and/or holidays.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to manage store operations independently and effectively in a fast-paced environment.
• Ability to manage multiple situations simultaneously and ensure that established service levels are achieved at all times
• Ability to communicate clearly and concisely, both orally and in writing.
• Knowledge of customer service techniques and supervisory practices and procedures.
• Organization and planning skills; Strong problem-solving skills; Team-building skills.
• Ability to coach and mentor others/plan and prioritize workload/handle confidential and sensitive information.
• Ability to be-on-call and start a ground-up operation.
• Familiar with Google Docs, Google Sheets, Google Drive, POS Systems, Slacks, Trello.

Compensation:

• Basic salary starts at $14.00 tips
• Competitive salary and paid bi-weekly.
• Opportunities for career development and more.
• Fun and productive working environment.