Renewal Operations Specialist
Full-time Position
Miami, FL (On-Site)

Essential Requirements

• 1 to 2 years of Renewal Operations work experience
• Good communication skills, both written and verbal
• Knowledge of Microsoft applications, especially Microsoft Excel Attention to detail, passion for customer engagement and problem-solving
• Capacity to be self-motivated and work on your own as well as in a team
• Exp on ticketing system like Hub Spot, Salesforce, CPQ , Zendesk or any CRM Ticketing & quoting software is huge PLUS
• A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction.
• Ability to work effectively in a fast-paced environment.
• Flexible to working in shifts, extended working hours during fiscal quarter-ends and weekends; incise of a business need.

Responsibilities:

• Act as a liaison with stakeholders at all levels of the organization using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
• Daily creation and approvals of quotes; general day-to-day data entry Read contracts to identify invoicing requirements, special subscription invoicing terms, payment, and acceptance terms
• Review documentation to ensure evidence of arrangement (including but not limited to Billing and Shipping information, Purchase Order terms and Signature(s), proper Order Form(s) and signature(s), current documents on file) Ensure software licensing is aligned with contract entitlements, exerting revenue assurance Support data administration efforts in Kaseya's CRM system, such as mergers of account, contact and other pertinent records
• Must have ability to read and comprehend contracts, identify areas that will require tracking as well as recognize discrepancies that may cause issues with customer billing and need to be addressed Renewals Opportunity Management: Opportunity creation, closure, and remediation
• Work with ticketing system to resolve client requests within SLA and completing reports within timeline.

Other benefits of working at Kaseya include:

• Full Health Benefits (portion paid by company)
• Paid Time Off Policy (PTO)
• Paid parking & free access to building gym
• Casual attire every day
• 401(k)