REPORTS TO:

SUMMARY STATEMENT & PURPOSE

• Two (2) years experience on a multi-line telephone, preferably in a health care environment. Or any combination of applicable education, training, or experience in a hospital environment.

• Follow the facility guest relations program when greeting and assisting all visitors, ensuring all visitors sign the visitor log and obtain a visitor pass.
• Answer and disseminate all incoming calls on the switchboard in a professional and courteous manner within three rings.
• Utilize the paging system.
• Coordinate mail flow in and out of office (use of mail boxes)
• If assigned, provide clerical support to admissions:
  • Collate admission folder as required
  • Perform data entry functions to revise patient data as required
  • Ensure an adequate supply of pre-stuffed admission folders and distribute properly
• If assigned, provide assistance to patients and employees, such as making change, checking valuables, providing meal tickets, and providing postage as required.
• Facilitate employee meal ticket program.
• Complete a variety of clerical projects as assigned.

• Ability to work at least a 40-hour week.
• Ability to sit for long periods (8 to 10 hours).
• Ability to use both hands in fine manipulation of small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).
• Ability to push and pull up to 10 lbs. (file cabinet drawers, computer paper boxes).
• Ability to see well enough to read handwritten and typewritten material.
• Ability to lift and carry up to 25 lbs. to move/transfer file boxes, and data processing paper.
• Ability to stoop, kneel, and bend to retrieve files from bottom shelves and drawers, to move boxes of paper and forms to computer printer.
• Ability to reach, turn, and twist above and below the waist.
• Ability to stand and walk the facility grounds.
• Ability to handle a variety of repetitive tasks at a moderate level.
• Ability to occasionally handle electrical, mechanical, or equipment emergencies.