The Crisis Recovery Supervisor shall provide peer support services; serve as an advocate; provide information and support for consumers in crisis/emergency, outpatient and walk-in settings. The Crisis RSS shall perform a wide range of tasks to assist consumers in crisis and in the recovery process and to reclaim their lives from mental illness. The Crisis RSS will possess the skills to maintain a high level of professionalism, ethics, and positive interactions. The Crisis RSS will when applicable promote or educate on the components of Wellness and Recovery Action Planning (WRAP), Whole Health Action Management (WHAM), and Mental Health First Aid (MHFA). The Crisis RSS will complete other duties as assigned as related to crisis and recovery support services. In addition, Assistant Crisis Recovery Supervisor will provide clinical support to the team and the referral sources, assist with program maintenance and development, and facilitate recruiting and training.

BASIC DUTIES:

o De-escalate consumers experiencing a mental health crisis and/or arrange for psychiatric hospitalization or other level of care.

o Willingness to self-disclose personal experience as a consumer of mental health services

o Participate in statewide events/summits/trainings/activities that support the education/ development/promotion of WHAM, WRAP, MHFA, and Recovery Support and Consumer Provider Services

o Commitment and ability to practice within the domains and ethics of the CRSS (certified recovery support specialist)

o Communicate with members of the outpatient team when appropriate and needed for appropriate consumer care

o Support for consumer choice and consumer driven services

o Educate the consumers on wellness and recovery supports

o Educate consumers on how to make treatment work for them and their choices in the recovery process

o Advocate for consumers using professionalism and non-adversarial approaches

o Be aware of and take appropriate action with high-risk indicators/suicidal and homicidal ideations.

o Willingness, ability, and commitment to serving as a role model for Recovery.

o Travel required

o Facilitate group and individual sessions

o Avoid dual relationships when possible and appropriate for the best interest of the consumers

o Utilize Relias learning when applicable and for annual training

o Comply with rule 132, collaborative and CARF documentation

o Awareness of Recovery planning needs and development.

o Create and manage crisis and LRP staff schedule

o Manage staff timekeeping

o Rotate as on call supervisor for LRP and Crisis

o Filling in as needed to assure staff ratios meet grant requirements

o Act as supervisor on call up to 50% of the time

o Assist in recruiting and training new staff

o Assist with data collection

o Program marketing

o Coordinating with other departments

o Attend departmental and organizational meetings

DESIRABLE QUALIFICATIONS:

o Lived experience as a consumer of mental health or substance abuse services

o Master’s Degree Required, Licensed eligible preferred

o Qualified Mental Health Professional (QMHP) credential

o Public speaking and communication skills

o Experience either as a consumer of or facilitator of groups

o Ability to utilize computer for service documentation.

o Teaching skills, non-judgmental personality, and empathic listening skills.

o Valid driver license / current automobile liability insurance including uninsured motorist coverage.

o Current CRSS or Desire to pursue CRSS state certification.

o WRAP Certification or Desire to pursue WRAP Certificate

PHYSICAL REQUIREMENTS:

1. Sit, 76-100% of the time.

2. Stand, walk, 11-40% of the time.

3. Climb stairs, stoop, kneel, bend, reach in front of body, 11-40% of the time.

4. Lift up to 25 pounds.

5. Ordinary speech and hearing, 76-100% of the time.

6. Visual acuity of 20” or less or 20” or more.

7. Simultaneous use of Hand, Wrist, Fingers, 76-100% of the time.

Job Type: Full-time

Pay: $43,000.00 - $71,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Night shift
• On call
• Weekends as needed

Work Location: In person