The Medical Receptionist/Physical Therapy Aide position available in a fun-loving, dynamic, sports medicine and orthopedic clinic. Candidates should possess a strong commitment to personal and professional growth, customer service, and ability to work as a team.

Looking for a fun, hard-working individual who enjoys working with patients, and is committed to the continual improvement of personable healthcare and superior customer service in Physical Therapy.

Essential Job Functions:

Patient Interaction:

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support:

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized
• Coordinate with clinical staff to ensure a seamless patient experience.
• Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Communication and Coordination:
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Responsibilities:

• Observing and developing knowledge covering therapeutic assessments and treatments for a wide-ranging sports/orthopedic pathologies.
• Learning intricacies of marketing strategies and business management within a healthcare setting.
• Supports physical therapy care delivery by preparing treatment area, patient, equipment, and materials, and performs procedures under the supervision of a physical therapist or physical therapy assistant.
• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel or apertures.
• Provides information to patients by answering questions and requests and allaying fears.
• Helps treat patients by applying heat packs and ice packs, assisting patients into the gym, helping patients onto exercise equipment, monitoring motion, tracking walking time and distance, measuring mobility, and performing prescribed exercises and strengthening techniques.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area, positioning equipment for therapist access, and positioning patient on equipment.

Education:

• Bachelor's degree in Kinesiology or Exercise Science preferred
• 6 months related experience preferred.
• CPR Certification preferred

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Medical specialties:

• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person
• Outpatient

Experience:

• Medical receptionist: 1 year (Required)

Ability to Relocate:

• Renton, WA 98057: Relocate before starting work (Required)

Work Location: In person