Heron Therapeutics develops cutting edge medicine to meet unmet patient needs and solve big problems by applying our innovative science and technologies with well-known pharmacology. With therapeutic areas in oncology and pain, our goal is to offer alternatives so patients can be opioid free post-surgery. With additional products and indications on their way, we are excited to be growing and adding to our amazing team.

Our entrepreneurial culture gives everyone the chance to be heard with easy access to decision-makers like other smaller companies, along with some of the sophistication and benefits of larger organizations. We developed the Heron Ways of Working to implement training and practices that breathe life into our values and embed them into our daily experience such as open collaboration across teams, self-responsibility & accountability, communication strategies & techniques, and the mind set of always assuming positive intent!

The Director IT Operations is responsible for the strategic and tactical information technology direction of the company in a small IT department. Scope of responsibility includes configuration, operation, and performance of the company's voice and data communications; help desk responsibilities; and the support of the company's enterprise software and data. Leads new infrastructure and application initiatives that are developed, purchased, or outsourced to meet the evolving business needs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Lead both strategic development and tactical operations of the IT function with a hands-on approach.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
• Provide expertise and support during systems upgrades, installations, conversions and file maintenance; manage system implementations (including for an upcoming Finance ERP system).
• Oversee systems development and enhancement and the integration of new systems with existing systems.
• Continually assess the information technology needs of the organization and users to ensure appropriate resources and technology are available.

• Ensure the development and implementation of a technology infrastructure strategy that is secure, scalable, reliable, and functional.
• Develop standard operating procedures and best practices for IT staff and to end-users.
• Leads in the evaluation and selection of vendors for services relating to voice, internet, conferencing, wireless access, and website hosting services.
• Keep current with the latest technology solutions and determine what new technology will meet business and system requirements.
• Develop and implement all IT policies and procedures, including those for architecture, cyber security, disaster recovery, standards, purchasing, and service provision.
• Manage servers and applications that either directly or indirectly impact GxP or SOX requirements. This includes but is not limited to applications such as SLIM, QAD, and CENTRON.
• Develop and maintain IT operations processes and documentation (SOPs, WIs, etc.).
• Manage IT staff, including hiring, training, evaluation, coaching, etc.
• Manage financial aspects of the IT department, including purchasing, budgeting, and budget review.
• Negotiate and administer IT related vendor and consultant contracts and service agreements; manage outside vendors and consultants as required

Requirements:

• Bachelors degree or equivalent in Information Technology or related field
• 10 years of experience working with IT infrastructure and relevant applications and systems is required; IT function leadership including setting overall IT strategy is required and experience at a public small to mid-size biopharmaceutical or biotech company, including a remote sales organization, is preferred
• Understanding of GxP validation concepts and procedures and understanding of financial systems and SOX compliance concepts/procedures is also preferred
• Experience developing and implementing cyber security measures
• Technical working knowledge of ITIL or other service management foundation guidelines
• Significant knowledge and understanding of information technology, both hardware and software, and its application to address business needs
• Familiarity with Finance ERP systems including implementation
• Experience designing data transfer protocols across multiple points in the supply chain.
• Occasional travel may be required
• Ability to manage multiple concurrent projects and meet deadlines
• Experience conducting relevant internal IT training
• Must possess excellent problem solving, communication and customer service skills

The above description is intended to describe the general nature of the job and may include other duties
as assumed or assigned; it is not intended to be all inclusive or limit the duties of the position.

Heron Therapeutics, Inc is an EEO/AA/Disability/Vets Employer