JOB DESCRIPTION SUMMARY:

The Sales Representative/Account Manager assigned to the Division Location, is responsible for developing and maintaining relationships with current client accounts and prospect for new customers. In this role you will focus on growing your book of business, customer satisfaction, quality of revenue, and selling within the customer base.

SUPERVISORY RESPONSIBILITIES:

No

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Present and promote business solutions to new and existing customers
• Perform cost-benefit and needs analysis of existing and potential customer to ensure the need of the customer is met, while consistent with the goal and vision of GME/AVW
• Establish, develop, and maintain a positive reputation with existing and prospective customers as well as the community you live and work in
• Build and develop new leads through warm referrals as well as cold calling on new opportunities
• Resolve customer problems and complaints to maximize customer satisfaction, quickly and effectively
• Communicate clearly with GME/AVW’s operations personnel regarding issues with customer site that may impact the Company’s ability to service
• Achieve agreed upon sales targets and corporate goals within the communicated timeframe
• Analyze the territory/market’s potential and track new and existing sales opportunities through various reporting and tracking methods
• Analyze account base and manage account pricing and account retention
• Communicate with senior management regarding customer needs, problems, interests, market activities and trends
• Work in a team environment to achieve the Company’s annual goals consistent with its long-term vision and mission
• Keep abreast of industry best practices, activities, and trends
• Actively look for ways to grow and develop professionally through management and customer feedback
• Negotiate renewal contracts with existing account base
• Retain existing accounts and handle cancellation requests
• Resolve customer issues or problems and answer customer questions regarding account and services
• Inputs and maintains customer and other sales data information in the Company’s CRM database
• Contributes to team effort by accomplishing related sales results as needed
• Coordinate customer activities with sales team to ensure smooth transactions for customers
• Contribute information to market strategy by monitoring competitive products and reactions from accounts
• Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Professional, well-groomed presentation skills
• Confidence and energy in delivery when speaking and engaging with people

• Strong understanding of various CRM and EPM technologies as well as electronic document signature applications and the ability to quickly learn other software programs
• Strong logic and reason skills to creatively find a solution for clients
• Able to adapt to change and thrive in a fast-paced environment
• Strong organizational skills and self-discipline to manage oneself without constant daily oversight
• Outgoing personality and ability to communicate verbally either on the phone, or in person 
• Ability to build relationships across various personalities and backgrounds
• Strong written and verbal communication skills

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• BA/BS Degree or equivalent preferred
• 3 years of outsides sales experience preferred

WORK ENVIRONMENT:

• The work environment for this position is in a typical indoor climate-controlled office setting
• Sedentary activity as time is spent working at a computer screen and operating a keyboard and basic calculator
• Ability to work in a fast-paced, high stress environment with stringent monthly deadlines and quotas

PHYSICAL REQUIREMENTS:

To successfully perform the essential functions of the job, the incumbent must be able to work in this environment and perform all duties as described below: 

WORK STYLE REQUIREMENTS: 

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Integrity — Job requires being honest and ethical.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable to variety of tasks assigned in the workplace.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Persistence — Job requires persistence in the face of obstacles.
• Independence — Job requires guiding oneself with little or no supervision.