Position Summary:

The IT Service Desk Field Technician manages GESMN’s hardware and software assets and serves as the field technician for the IT department. Additionally, this role provides regular technical support to Goodwill-Easter Seals’ MN staff across various retail and office locations which includes day-to-day troubleshooting and communication to end users for hardware, software, network and all other computer related systems and peripheral devices.

Day in the life: In a typical day, a IT Service Desk Field Technician can expect to...

• IT Service Desk Operations: Intake and resolution of first and second level IT service requests via the internal ticketing portal, phone, email, and the occasional in-person walk-up, with an emphasis on hardware and peripheral support.
• IT Field Support Services: Field support for IT service requests that require in-person support at retail stores and S&P service locations.
• IT Asset Management: Adhere to established policies, procedures, and processes to ensure correct inventory and hardware quality control throughout the lifecycle of all IT assets.

Job Pay & Perks:

• Typical starting pay range: $29.50 - $34.00
• Goodwill-Easter Seals Minnesota prioritizes work-life balance. Many roles are hybrid, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.

• Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
• Opportunities for career development and advancement

About You:

Required Knowledge & Skills:

• Excellent customer service, verbal, and written communication skills.
• Thorough understanding of both Microsoft Windows, Microsoft Office 365 and other Microsoft technologies including Active Directory, Exchange, and Teams.
• Ability to troubleshoot and support end user workstations and peripherals, including laptops, desktop computers, printers, and mobile devices.
• Ability to resolve user connectivity issues, including both wired and wireless LAN connectivity as well as remote access (VPN).
• Ability to provide rotating, on-call coverage per the GESMN IT Team On-Call Requirements.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent analytical and problem-solving skills.
• Ability to build relationships and work across teams.
• Ability to adapt to last minute requests in a fast-paced environment.
• Must have a valid driver’s license.

Prior Experience & Education:

• Associate Degree in Computer Science or related area required, or two years of experience in an IT help desk support-related role.
• Relevant Microsoft, CompTIA or IT-related certifications preferred.

About Us:

• Leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization’s goals and future. Read more about us here.
• Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence.
• Proceeds from thrift retail, e-commerce, grants, and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work.
• Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.