At Goldfish Swim School , work feels like play as you build relationships with your team and meet children and families from all different backgrounds. Every time you step foot in your school, you can create magic moments and enrich lives. We are passionate about bringing people together and making a splash in the lives of the children in your community. So, join us and be a part of a fun, fast-paced, high-impact group of talented people who are making waves and teaching life lessons in and out of the pool through mentorship, leadership and passion.

Role: Sales and Service Manager

Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.

Primary Responsibilities:

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Helps the General Manager and department managers fulfill all daily tasks.
• Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
• Interacts with the team members on issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides sales and marketing training to all qualified sales staff. Works with the Marketing Manager to ensure high levels of customer service and sales performance.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Assist GM with purchasing.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Work with GM and Marketing Manager to manage social media, book water safety presentations and events, and build partnerships with local, like-minded businesses.
• Oversee monitoring of email, voice messages, and social media to ensure timely and appropriate responses.
• Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge of GSS pool operations to ensure understanding and ability to train front desk staff to sell the program and respond to customer concerns.
• Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Fulfills other duties or responsibilities as assigned by the Employer.
• Working 1 shift per week as a Swim Instructor/Lifegaurd and or Deck Supervisor .

Job Qualifications and Skills:

• 2 or more years of Sales experience
• 2 or more years of Customer Service experience
• Ability to work with children
• Excellent interpersonal communication and organizational skills
• High School diploma/GED Required, College degree preferrred.

Certifications:

• Willing to be trained as a swim instructor- training will be provided.
• Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• aquatics: 1 year (Preferred)
• Management: 1 year (Preferred)

Ability to Relocate:

• Albany, NY 12205: Relocate before starting work (Required)

Work Location: In person