Job Title: Used Car Director

Department: Sales 

Repots to: General Manager 

FLSA Status: Exempt 

Position Summary 

Directs the operational, financial and personnel activities of the Used Car Department. Additional duties may be assigned based on the needs of the company. 

Essential Duties and Responsibilities: 

Forecasts goals and objectives for sales, gross and key expenses on a monthly and annual basis. 

Hires, motivates, counsels and monitors the performance of all used-vehicle sales employees. 

Prepares and administers an annual operating forecast and budget for the used-vehicle sales department. 

Understands, keeps abreast of and complies with federal, state and local regulations that affect used-vehicle sales. 

Directs and schedules the activities of all department employees, ensuring proper staffing always. 

Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals. 

Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system. 

Develops, implements and monitors a follow-up system for used-vehicle purchasers. 

Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock. 

Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople. 

Conducts daily and weekly sales and sales training meetings. 

Establishes and enforces product-knowledge standards. 

Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership. 

Helps salespeople close deals. 

Ensures 100 percent turnover of each customer to F&I. 

Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory. 

Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales. 

Studies newspaper ads and any other sources available to find good-quality, low-mileage units. 

Enforces a pre-determined day turn policy. 

Appraises all incoming used vehicles. 

Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations. 

Plans and controls the display of used vehicles. 

Establishes and controls wholesaling activities. 

Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment. 

Assists in the development of advertising campaigns and other promotions. 

Keeps abreast of auto auction activity and prices and attends auctions on a regular basis. 

Approves all paperwork from auctions and provides proper documentation to the office for purchases. 

Notifies the used vehicle department manager of anticipated delivery of purchases. 

Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins. 

Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units. 

Handles customer complaints immediately and according to dealership's guidelines. 

Attends managers meetings. 

Maintains professional appearance. 

Maintains a cooperative manner with other employees 

Any other duties as assigned by management 

Supervisory Responsibilities: 

Has the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward or discipline subordinate employees or effectively recommend such actions.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This is a safety sensitive position that may require driving for company business, so the individual must be insurable through the MVD. 

Education and Experience: 

Bachelor’s degree from an accredited college or university or an equivalent combination of education and experience is required. 7 years previous related experience with 5 years in a supervisory capacity is required. A current valid NM Driver’s License and a clean driving record is required. 

Physical Demands: 

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and use a computer. The employee frequently is required to talk, hear and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

Work Environment: 

Primarily works indoors but may have some exposure to outside elements at times. While performing the duties of this job, the employee is regularly exposed to car fumes and loud noises from vehicle motors.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBLITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS FOR THE JOB. THIS JOB DESCRIPTION SUPERCEDES ANY PREVIOUS JOB DESCRIPTIONS GIVEN FOR THIS POSITION EITHER VERBALLY OR IN WRITING. 

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Employee Signature Date 

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Manager Signature Date