Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

POSITION: FEDRAMP SECURITY ANALYST

Location: Sunnyvale, CA
Experience: 2 Years

Duties/Responsibilities

• Execute Continuous Monitoring (ConMon) strategy for FedRAMP moderate environment.
• FedRAMP compliance management including MAX.gov submissions, and POA&M management.
• Review and monitor configurations and respond to alerts.
• Review security policies and procedures for the FedRAMP services, including the SSP and the appendixes of the SSP.
• Implement a risk management strategy aligned with assessments and audits.
• Track findings and work with teams to remediate risks.
• Liaise with government agencies on both technical and security matters.
• Eligible for Public Trust security determination

Education and Experience

• Bachelor’s degree in information systems, Information Technology, Computer Science (or professional experience working in Enterprise IT) or equivalent experience.
• 2 years of Hands-on experience with SIEM tools
• Experienced with implementing and adhering to Risk Management Frameworks in a cloud environment (AWS preferred, Azure)
• 2 years experience in an information security role, preferably for a government entity
• Familiarity with FedRAMP Moderate controls, including NIST 800-53 r4/r5, NIST 800-160, NIST 800-171, NIST 800-218
• Experience with firewall technologies, IPS/IDS tools, OWASP, vulnerability scanning tools, and other infrastructure security tools.
• Knowledge of Azure and AWS services and securing cloud workloads
• Experienced with assisting with security control assessments or audits.
• Strong analytical, strategic, communication (verbal and written), and project management skills.
• Ability to work with multiple customers, context-switch, learn fast, and communicate well.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

• Aptitude section
• Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “FedRAMP Security Analyst” in the email subject.