• Coordinate with our internal National Customer Solutions Teams to create solutions for customers across multiple lines of business including Sea Freight, Air Logistics, Customs and Contract Logistics functions.
• Manage the production application support function, "Solution Support", covering 1st and 2nd level Support for existing applications and customer/partner integrations.
• Lead a team of Project Managers, Product Owners, and production support analysts ensuring important projects and software solutions are delivered on time with high quality.
• Manage software development tools/environments for the development team to manage work (Service Desk, Jira, GitLab, MS Project, and others).
• Collaborate with the Global IT organization to implement process improvement for SDLC and Agile best practices including code reviews, automated testing, CI/CD pipelines, source control, and documentation.

Requirements

• You have a bachelor's degree in Logistics, Information Technology or an equivalent education.
• 8 years of IT experience with hands-on experience documenting requirements and managing projects in software development.
• 4 years of experience with SDLC using Waterfall and Agile/Scrum methodologies.
• 3 years of experience developing data integration solutions for customers around supply chain management and collaboration.
• Experience with cloud services like AWS or Azure, Service Desk, Jira, or other project management tools are required.

Benefits