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Front Office/Receptionist
Job Description/Summary
PRIMARY FUNCTION
The Receptionist is a non-licensed worker who has completed an on-the-job training program. The primary function of the Receptionist is to perform office-related duties.
RESPONSIBLE FOR
Performing general clerical duties as well as daily patient charges and assisting with maintaining the efficient operation of the facility.
SPECIAL DEMANDS
Must be able to accept responsibility and respect authority. Must demonstrate good judgement and common sense. Willingness to work under pressure. Must be able to accept constructive criticism. Must be able to hold in confidence medical records of all patients. Must be able to work with individuals of all ages.
QUALIFICATIONS
EDUCATION: Must have completed the twelfth grade level of school.
EXPERIENCE: Background of secretary/receptionist work.
PRIMARY DUTIES
* Coordinates and schedules patients' appointments.
* Maintains all aspects of patient medical records, including scheduling 30-day re-evaluations and re-certifications for Medicare.
* Records daily patient charges and assists with deposit.
* Tracking and collection of patient's deductibles and copayments.
* Performs general receptionist/secretarial duties such as answering phone, phone messages, filing, etc.
* Processes all dictation, copies and forwards to referring doctor to include Medicare recerts.
* Any other duties as assigned by the Office Manager/ Clinical Director.
RECEPTIONIST DUTIES
* ANSWERING PHONE: Answer phone before third ring using a pleasant voice state
"Good Morning/Afternoon, company name and who is speaking". If the person calling is trying to reach someone who is not available, always offer to take a message.
* NEW PATIENT: When new patients call to schedule appointments they should be given an appointment within 24-48 hours, if possible. Obtain patient's name, phone number, diagnosis, referring doctor, frequency and duration as stated on prescription and
insurance information. Use new patient referral sheets to log this information. Call insurance company for verification of insurance, percentage of coverage for rehab services, deductible information and if this has been met and precert rehab services if required. If patient is workman's comp, then prior authorization for frequency and duration must be done prior to patient's first appointment. Fill out workman's comp authorization form, be sure and obtain a(employer's name, file or claim number, address) mail claims and length of authorization. Pre-cert workman's comp if indicated by adjuster and log precert information on bottom of workman's comp authorization form so future authorization will be easily noted to precert.
* CHECKING IN PATIENTS: Greet patients upon arrival and provide them with a sign in sheet. Always use patient's name when addressing them, if possible. Provide new patients with patient information sheet and either financial or workman's comp information sheet. Obtain rehab prescription and copy of insurance cards. Make patient's chart according to instructions in PATIENT CHARTS. Make up charge ticket for therapist inputting patient's name, date and therapist initials. Notify appropriate office personnel that patient is ready to be brought back for treatment.
* CHECKING OUT PATIENTS: have designated office personnel discuss patient's account, insurance coverage and inform them of their ESTIMATED portion of their bill. Set up payment schedule and have patient sign appropriate promissory note if applicable. Collect patient's co-payment daily. Schedule patient for next appointment.
* SCHEDULING PATIENTS: Schedule patients on a weekly/daily basis for their appointment times, trying to accommodate work schedules when necessary. Inform patient if they require specific appointment times to schedule their appointments early for the coming week. When scheduling patient for the next weeks appointments, ask if they have a return appointment with their physician and write 'Letter to Doctor" above their name on appointment book prior to M.D. visit
Full Time
$33k-40k (estimate)
05/02/2024
05/15/2024
encorerehab.com
MOULTON, AL
50 - 100
1981
VALERIE RIGES
$10M - $50M
Ambulatory Healthcare Services
Over thirty-five years ago, two students met in physical therapy school at the University of South Alabama. Paul Henderson, PT, and Paige Plash, PT, not only became physical therapists but also great friends. They shared a vision of a rehabilitation company that would provide a variety of rehabilitation and wellness services to individuals and communities. Today, Encore Rehabilitation, Inc. embodies the essence of their vision. Encore is a patient-oriented company with a tremendous team of dedicated and experienced employees. Mr. Henderson and Mr. Plash continue to provide leadership and visio ...
n for our company, making Encore Rehabilitation, Inc. the largest privately owned rehabilitation company in the Southeast! We provide physical, occupational, and speech therapy, as well as athletic training and industrial rehab in over 100 clinics, 200 high schools/colleges, and numerous contact management sites. OPERATIONS INCLUDE: Outpatient Clinics (Rehabilitation Services: Physical, Occupational, and Speech Therapy) Sports Medicine / Athletic Training on-site Contract Services Industrial Rehabilitation Fitness & Wellness Sports Performance Enhancement We welcome the opportunity to speak with you about providing rehabilitation to your business, community, or school! Websites http://www.encorerehab.com http://www.sportsfit247.com http://www.encoresms.com Social Media Twitter Alabama: https://twitter.com/Encore_Rehab Twitter Mississippi: https://tiwtter.com/EncoreMs Facebook: https://www.facebook.com/encore.rehabilitation?fref=ts&ref=br_tf Blog: https://encorerehab.wordpress.com Instagram: https://www.instagram.com/encore.rehab/ Pinterest: https://www.pinterest.com/encorerehab/pins/
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