POSITION SUMMARY:

It is the primary responsibility of the Housekeeping Floor Manager to oversee the day to day operations of assigned floors to ensure the overall cleanliness of property rooms. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Supervises assigned floors and ensures all rooms are cleaned to Downtown Grand standards
• Creates a good work environment that promotes teamwork, mutual respect, and team member satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective bargaining agreements
• Supervises Housekeeping team members to ensure they are alert to all their duties and adhere to Downtown Grand and Housekeeping policies and procedures
• Completes required number of Standards Tests daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and Housekeeping standards
• Maintains records including repairs needed, lost and found items, and quality of work completed by team members
• Instructs team members and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
• Inspects guest rooms completely and thoroughly for cleanliness
• Submits required number of hallway evaluations to the Assistant Executive Housekeeper
• Monitors the time clock when clocking employees in and out
• Calls-in/Enters status of all rooms, work orders, and carpets to be shampooed
• Utilizes proper procedures for entering/cleaning a guest room
• Resolves guest concerns in a timely manner
• Completes daily worksheets accurately and in a timely manner
• Issues and retrieves all master keys, beepers, and two-way radios at the beginning and end of each shift

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

• Guest Room Attendants
• Housepersons
• Utility Housepersons
• Linen Attendants

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent

Required:

• Must have at least three (3) years previous experience in a Housekeeping Department with at least one (1) year supervisory experience
• Must have at least one (1) year of excellent guest service experience
• Previous experience at a large resort preferred
• Knowledge of cleaning equipment, supplies, and chemicals used
• Strong organization skills
• Must be able to comprehend all information any documentation
• Work varied shifts, including weekends and holidays
• Ability to communicate effectively in English, in both written and oral forms
• Ability to communicate effectively with various departments and all levels of management
• Ability to solve routine problems
• Ability to effectively and efficiently move around work area

Preferred:

• At least one (1) year previous Housekeeping Supervisory experience
• Previous experience working in a similar resort setting
• Knowledge of cleaning procedures and OSHA regulations
• Bi-lingual

Job Type: Full-time

Pay: From $47,500.00 per year

Experience:

• Cleaning: 3 years (Required)

Ability to Commute:

• Las Vegas, NV 89101 (Required)

Ability to Relocate:

• Las Vegas, NV 89101: Relocate before starting work (Required)

Work Location: In person