• Assist guest arrivals and departures professionally and with the utmost courtesy.
• Handle all luggage, baggage, packages, etc. carefully and safely.
• Loads and unloads all guest luggage from vehicle with the utmost care and by using safe work techniques.
• Adhere to hotel policy for luggage storage and retrieval.
• Delivery of items to guest room as needed, including amenities and collateral for groups in house.
• Responsible for being completely familiar with all types of guest rooms, hotel facilities and local attractions.
• Responsible for knowledge of groups and functions in the Hotel on a daily basis.
• Monitor and maintain cleanliness of bell closet and porte cochere.
• Maintain control of guest and employee laundry pickup and delivery.
• Ensure all equipment is in operating order and all supplies are up to par.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
• Assist guests with directions and use computer for maps.
• Ensure all equipment is in operation order and all supplies are up to par.
• Assist other departments with moving boxes and equipment.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Be a team player and encourage the teamwork attitude among staff.
• Attends department and inter-departmental meetings.
• Notify management of any pertinent information related to shift activities.
• Be knowledgeable in all hotel emergency procedures.
• Follow supervisor’s instructions and performs other duties as directed or assigned.
• Assist guests and associates with transportation needs upon request.
• Maintain flags for display and storage during poor weather.

DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Claudia Flores at claudia.flores@doubletreephoenix.com or call 602-683-9422 to let us know the nature of your request.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)