Concept Machine is Hiring a Service Administrator Near Delafield, WI
Job Description
Service Administrator Reports to: Service
Location: Deerfield, WI
Job Summary
Performs a variety of routine field service dispatch and customer service functions for the field service department. Responsible for providing service request dispatching for the installation and repair or CNC machining equipment in the field. Assists with inside sales parts orders & machine installation project coordination as workload requires.
Key Responsibilities
- Receipt and dispatch of service requests to field service technicians. Including preparation of pre & post service documentation, parts availability / usage, as well as communications with customers before, during, and after service is completed.
- Ensuring all service & installation requests are completed in a timely manner and are escalated properly when not completed per contractual timelines.
- Providing support for inside parts sales as time and workload requires.
- Providing support for Installation Project Manager as time and workload requires. [Enter data]
Education and Experience
- Associate degree or equivalent; 2 years relevant experience and training; or equivalent combination of education and experience.
- 2-5 years prior experience in similar/related field.
Qualifications and Skills
- Excellent communication, customer service and presentation skills.
- Strong organizational skills.
- Ability to work independently with little direct supervision.
- Moderate levels of product knowledge
- MS Office and business applications, including CRM systems (Salesforce).
- Ability to write routine reports and correspondence.
- Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
- Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
- Follows all company policies and procedures
Job Summary
Full Time
$37k-47k (estimate)
04/28/2024
05/16/2024
conceptmachine.com
MINNEAPOLIS, MN
50 - 100
1974
Private
CRAIG R CONLON
$10M - $50M
Wholesale
Related Companies
About Concept Machine
Concept Machine is a Minnesota-based industrial machinery firm that provides laser, machine tools, metrology, and manufacturing equipment services for businesses.
The following is the career advancement route for Service Administrator positions, which can be used as a reference in future career path planning. As a Service Administrator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Administrator. You can explore the career advancement for a Service Administrator below and select your interested title to get hiring information.
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Quotes from people on Service Administrator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Administrator jobs
Many customer service administrator roles are entry level and do not require any specific qualifications.
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Policy compliance, finances, work processes, departmental strategy, and even data management are just some of the operations a hospital administrator oversees.
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The responsibilities of a service administrator reach beyond the walls of the facility, too.
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Step 3: View the best colleges and universities for Service Administrator.
