Position Description:
PRACTICE MANAGER
Veterinary Practice Manager : The purpose of this position is to provide a variety of analytical, evaluative, advisory, coordinating, supervisory and technical functions. Areas of responsibility encompass veterinary practice administration, operational plans, training of staff, ordering and stocking supplies and equipment, funds and resource management, data automation, staffing, safety and security, and review/evaluation/analysis of the past performance of the practice. The fundamental responsibility of the Veterinary Practice Manager is to effectively use all available resources to provide the best possible patient care to animals treated/handled by the hospital, as well as to ensure the profitability of the practice.
High school diploma or equivalent
3 years of supervisory experience and college degree preferred.
CVPM, enrollment or certification is preferred.
Plan and organize all veterinary administration and personnel activities. Directly assist the practitioners in the management of assigned personnel. Hire train and develop varied positions throughout the clinic. Formulate job descriptions, set salaries, prepare payroll. Schedule team members in appropriate departments. Oversee the preparation, maintenance, and disposition of required veterinary records.
Establish internal operating procedures for administration of the practice to ensure accuracy and completeness of veterinary records and reports, format, and compliance.
Ensure compliance with regulatory agencies and laws. This includes but is not limited to OSHA, DEA, EEOC, ADA, and the Department of Labor. Develop and maintain procedures necessary to meet regulatory requirements. Knowledge of hospital procedures outlined in the employee manual as well as those that are implied. Requires ability in problem-solving - decisions involving veterinary expertise will be reserved for the practitioners Demonstrates initiative and self-motivation to follow through on all responsibilities in a timely manner. Well-versed in business and accounting principles and knowledgeable about vet med. Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction. Possession of strong organizational skills Regular attendance and punctuality are essential to fulfill the requirements of this position. Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings Understanding the implications of new information for both current and future problem-solving and decision-making. Ability to multi-task Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Strong communication, leadership, and motivation skills. Ability to direct, guide and assist a group of individuals including effectively solving problems dealing with staff conflict to personnel issues and performance. Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction. Excellent verbal and written communication skills.