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Description
HSPD-12 Helpdesk Professional
Washington, DC (On-site)
Full time, Exempt
Security Clearance: Public Trust
BruckEdwards, Inc. is a growing, small business, government contracting company providing IT services to the federal government. Our culture is founded on providing all employees with a stimulating environment in which they can maximize their full potential. We are dedicated to making a positive impact on our customers by providing them with high-end technical solutions, outstanding customer service, and continuously improving our processes. We provide our staff with the resources they need to achieve success while giving employees the freedom to develop innovative and creative solutions to meet our customer’s needs.
BruckEdwards, Inc. seeks a HSPD-12 Helpdesk Professional to join our team of IT specialists supporting a multi-year, on-going Departmental Credentialing initiative for one of our federal clients.
The HSPD-12 Help Desk Professional will manage Tier I, II, & III level customer support and troubleshooting. As the first point of contact for customers seeking technical assistance via the phone or email, their role is to determine the best solution based on the issue, details provided by customers, and best practices.
Role Responsibilities:
Requirements
Basic Requirements
Preferred Qualifications
Please note this position may require access to sensitive and/or confidential data, and it is the responsibility of the employee to acknowledge and adhere to BE’s ethics and applicable security policies addressing the acceptable use of information system resources.
BruckEdwards is proud to be an equal opportunity and affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Full Time
IT Outsourcing & Consulting
$71k-88k (estimate)
05/06/2024
07/05/2024
bruckedwards.com
CENTREVILLE, VA
<25
2005
STEVE BRUCK
<$5M
IT Outsourcing & Consulting
While many of todays business processes have already been web-enabled, many remain under-optimized or paper-based, especially in those industries and environments that rely on traditional wet signatures, or have strong data security requirements. Whether you are interested in automating a paper process, or enhancing automated systems, it takes a keen understanding of the overall business process, a grasp of the security risks involved, and strong technical skills to be successful. BruckEdwards specializes in the intelligent application of advanced information assurance technologies to improve ...
service delivery. Our solutions are tailored to the business problems your business and customers face, and effectively balance risk and burden to maximize program effectiveness through maximum adoption.
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