AAG is a leading global manufacturer of CNC router machines and knife systems. With over 350,000 standard machine configurations and over 30 decades of experience, AAG specializes in matching machinery to customers' unique needs and budgets. Designed and built at our state-of-the-art factory in Burlington, Ontario, and Tallmadge, Ohio, our Computer Numeric Control (CNC) machines are supplied and supported through a global network of sales and support offices and authorized dealers.

AAG is an equal opportunity employer, we are committed to profitable growth and responsible management for the benefit of our customers, suppliers, shareholders, and employees Our teams are engaged and innovative and are driving change throughout our company, from our production facilities to our clients, in our meeting rooms, and our communities. A diverse and inclusive work environment., as we believe an inclusive company culture inspires people to stay curious, engaged, and challenged.

We believe every job position is important in contributing to the success of our company. Once you join our team, you become a critical part of the future of AAG. You'll play a vital role in the continued growth of our company.

Overview:

As part of our Service Team, the Router Service Specialist provides on-location service and support to our existing customer base. We are seeking a motivated individual at our Tallmadge, Ohio location. By providing timely, quality service, including the execution of warranty repairs, maintenance, and installation of our products, this position plays a crucial role in ensuring our customers experience reliability and superior customer service. Successful candidates will have a minimum of 5 years of experience performing repair and maintenance to equipment, preferably in a similar position or industry.

Duties and Responsibilities:

• Professional service and installation of CNC Router Machines.
• Trains customers on CNC Router Machines.
• Resolves product and service-related concerns
• Provides customer service and online support.
• Conducts on-site service calls
• Provides guidance and support to customers.
• Works with engineers on product development and system upgrades.
• Other duties as assigned.

Qualifications:

• Degree or Diploma related to Electrical/Electronic Controls, or related field is a plus.
• Experience with CNC machinery.
• Experience with CAD-based design software and computer science programs.
• Valid license and passport and the ability to travel without restriction required.
• Willing to travel up to 75% of work time.
• Experience in a technical role, preferably troubleshooting electrical and mechanical systems.
• Experience delivering vital customer service.
• Experience using a multi-meter (or another voltage meter).
• Strong communication skills, both written and verbal, are required.
• Able to work under pressure to meet deadlines.
• French and Spanish language skills are considered an asset.
• Ability to make independent decisions and handle difficult workplace situations in a calm manner.
• Excellent organizational and time management skills with strong attention to detail.
• Strong problem-solving skills.
• Self-starter.
• Positive attitude and eagerness to learn and grow in a dynamic environment.
• Experience demonstrating a high level of discretion with confidential information.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• High voltage: 3 years (Preferred)
• AutoCAD: 2 years (Preferred)
• CNC: 3 years (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In person