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Come join us at Bandera Electric Cooperative (BEC) and BEC Fiber, where we are lighting the grid to empower our members!
Help us Reimagine Rural America!
Bandera Electric Cooperative proudly distributes electricity to more than 28,000 members and more than 39,000 active meters across seven counties in Central Texas. BEC Fiber, a division of Bandera Electric Cooperative, began offering 100% fiber broadband in 2017 and currently provides fiber internet service to more than 10,500 subscribers in eight counties in the Texas Hill Country.
Why work for BEC?
We offer Highly Competitive Wages and a Generous Benefit Package!!
Health, Life and Disability Benefits (no waiting period – benefits start on first day)
Retirement Benefits
Additional Benefits
Our Member Services department is looking for a Member Relations Representative who will be responsible for providing exceptional customer service to our member-owners and personifying the Cooperative’s Core Values. The Member Relations Representative is the primary point of contact for members’ electric, fiber, energy services and general inquiries. The individual in this position receives and processes troubleshooting calls and provides support for outages and member issues. Actively listening to members and identifying their needs. Recommending and cross-promoting products and services to members and potential members.
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Customer Service and Member Relations
Knowledge, Skills, and Abilities
Education
Experience
Additional Requirements
Working Conditions
The working conditions for this position include an indoor climate-controlled office environment with minimal health and safety hazards. This position requires the ability to read and work in a fast-paced environment with tight deadlines, multitask, perform complex/varied/simple/repetitive tasks with precise attention to detail. Must have the ability to control the work pace, follow instructions, influence people, handle confrontational situations, and work alone or in a group. Position may require irregular or overtime hours and occasional travel to other locations within the Cooperative.
Physical Requirements
The physical demands for this position are generally considered to be low and include sitting at a desk, using a computer and office equipment such as phones, printers, and scanners for prolonged periods of time. This role may require the individual to occasionally reach, bend, or lift light objects such as files or office equipment. This position may require the individual to have fine motor skills to operate office equipment such as computers, phones, and printers. The individual may be required to input data into spreadsheets and software which requires good hand-eye coordination and dexterity.
Full Time
$33k-40k (estimate)
05/19/2024
07/18/2024
banderaelectric.com
Bandera, TX
100 - 200
The job skills required for Member Relations Representative I include Customer Service, Products and Services, Billing, Problem Solving, Microsoft Office, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Relations Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Relations Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Relations Representative I positions, which can be used as a reference in future career path planning. As a Member Relations Representative I, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Relations Representative I. You can explore the career advancement for a Member Relations Representative I below and select your interested title to get hiring information.