Join Our Team! Atlanta Autism Center is seeking an experienced ABA/Autism Operations Manager to lead what is to become our largest center, located in Peachtree Corners, GA. Salary $65-80k depending on number of active BCBA caseloads plus great benefits, including up to 5 weeks off per year.

The general duties of the Operations Manager (OM) shall include supervision of

assigned center staff, all administrative functions as they relate to management of

personnel, compliance, facility maintenance, insurance authorizations, staff and client

scheduling, customer service and center budgets . This is a working supervisory position,

and certain administrative/secretarial duties will be required of the OM, therefore, the

OM shall have a background in all aspects of ABA center operations and ensure the

center’s superior customer service practices are met.

1. Manage the daily operations of the organization by creating and implementing

policies and procedures

2. Direct the operations of the assigned center while supervising all staff members

3. Assist the ROM with the development of the center’s strategic plans and

objectives based upon identified needs of the patients.

4. Actively participate in leadership meetings

5. HR: Recruiting, Hiring, Terminations, Performance evaluations, Disciplinary actions

6. Training of assigned center personnel including Admin staff, BTs/RBTs, BCBAs, etc

in coordination with the CD. Enforce handbook policies.

7. Maintain and Enter employee timecard data

8. Work with Intake Coordinator to process incoming referrals, schedule evaluations

9. Establish communication with parents within 3 days of being added to the wait

list, follow up monthly.

10. Counsel parents as needed regarding child’s progress or other issues. Coordinate

pick-up/drop-off. Manage complex patient situations.

11. Monitor credentialing status and contact parents to begin intake process

12. Create and maintain schedules for all staff & clients in assigned Center.

13. Insurance verifications and prior authorizations

14. Maintain and update patient demographics information in CentralReach

15. Regularly update relevant spreadsheets (Auths, Scheduling, Goals, etc)

16. Collection of patient copays and balances, processing payment plans

17. Ordering and securing supplies and equipment

18. Facility maintenance to include lawn care, building maintenance, etc Maintain

cleanliness and order of Center.

19. Vendor relationships and Invoice review and management. Manage supply

expenses in line with office budget

20. Community events and Center marketing

21. Ensure compliance with OSHA, HIPAA, and other regulatory agencies

22. Ensure patient satisfaction; patient issues or complaints are resolved in a timely,

professional manner

23. Coordinate Speech, OT, PT, and other coordination services

● Knowledge of principles and practices of ABA center planning and

management sufficient to manage, direct, and coordinate the operation of

organization

Standards in Communications:

● Greet patients, family members, and visitors in a warm, cheerful, welcoming

manner (either in person or by telephone), always addressing them by name (if

known), ensuring they have your undivided attention while addressing their needs

at that specific moment

● Promptly answer, responds, and/or documents phone messages and/or request

from patients in a timely, professional manner

● Bachelor’s degree (BA) in business, psychology, or related field. AND/OR:

● Minimum of 3 years experience managing an ABA Center

● Knowledge of ABA coding and billing practices

● Knowledge of ABA issues and terminology

● Computer skills including Google Workspace, Microsoft Office (including Excel),

and relevant ABA software systems including CentralReach

None required.

Indirectly supervises department heads and oversees the

activities of all Center and support staff.

The physical demands described here are representative of those

that must be met by an employee to successfully perform the essential functions of

this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions. Work may require sitting for long

periods of time; also stooping, bending, and stretching for files and supplies.

Occasionally lifting files or paper weighing up to 40 pounds. Requires manual

dexterity sufficient to work with children, operate a keyboard, telephone, copier,

and other such office equipment. Vision must be correctable to 20/20 and hearing

must be in the normal range for telephone contacts. It is necessary to view and

type on computer screens for long periods of time.

The work environment characteristics described here are

representative of those an employee may encounter while performing the essential

functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions. Work is performed in

an office environment. Willingness to work some weekends and travel occasionally.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Office

Experience:

• ABA Operations Management: 2 years (Required)
• CentralReach EMR: 2 years (Required)

Work Location: In person