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Near North Implementation Project Manager (NNIPM)

AllianceChicago

Chicago, IL | Full Time

$135k-167k (estimate)

4 Days Ago

Technical Project Manager

AllianceChicago

Chicago, IL | Full Time

$126k-155k (estimate)

2 Months Ago

Near North Implementation Project Manager (NNIPM)

AllianceChicago Chicago, IL

$135k-167k (estimate)

Full Time | Business Services 4 Days Ago

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AllianceChicago is Hiring a Near North Implementation Project Manager (NNIPM) Near Chicago, IL

Job Title: Near NorthImplementation Project Manager (NNIPM) Reports To: Sr. Director of HIT Services

Location: Chicago Travel Required:

Level/Salary Range: DOE Level/Salary Range: Exempt

HR Contact: Claudria Hurt Posting Date: 5/1/2024

External Posting URL:

Applications Accepted By:
Email: careers@alliancechicago.org or Fax: 312.274.0069
Subject Line: Near NorthImplementation Project Manager (NNIPM)

Job Description:

Position Overview:
The primary responsibility of the Near North Implementation Project Manager (NN IPM) is to ensure the successful
implementation of athenaOne for Near North. This role will be responsible for planning, managing, monitoring and
executing multiple, simultaneous engagements.

A successful IPM is a proven leader, able to establish and maintain effective and strong internal and external
relationships. The NN IPM drives internal and external project management and execution, through identification
as a trusted advisor and the ability to work towards shared goals, timelines, teamwork, and leadership. The NN
IPM must demonstrate sound judgement and role model self-awareness, etiquette, effective feedback, coaching
and business communication. The NN IPM must be a self-starter, working independently with minimal guidance
from others. At the same time, the IPM should be an exceptional team player, putting the success of the
department and company over individual accolades.
Upon completion of the Near North athenaOne implementation, this role will become an Implementation Project
Manager within the athenahealth Service Line.
Essentials Duties:
80% Near North Implementation Project Management

Responsible for overseeing an optimal, seamless client onboarding experience, and customer

result per AllianceChicago MSO onboarding methodology;

Responsible for proactively identifying risks and barriers to timelines and deliverables, appropriately

identifying mitigation strategies, and professionally communicating with stakeholders;

Ensure timely completion and accuracy of client deliverables, which includes, but is not limited to: client

kickoff, practice assessment summary, and go-live support planning;

The NN IPM will identify internal and external resources necessary to ensure timely and successful

completion of the project. Internal resources include AllianceChicago staff that have skills and/or expertise
related to the project and external resources include technology vendors staff or consultants.

Directly accountable for the cross departmental coordination of teams to ensure timely completion of all

additional implementation related tasks;

Sponsor kick off call alongside RCM partner (if applicable) and athenahealth and outline of expectation

setting

Lead the following Implementation Project threads of work:

Organizational Readiness
Technical Infrastructure - clinical
Training
Go-Live Support
Post-Live Customer Success (within Implementation)
Identify, train, maintain clinical SMEs and athenaNet end users
Workflow design & application set up decisions

Assign & Support Implementation Project Leads for the following threads of work:

Technical Infrastructure - clinical
Data Migration
Clinical Build
Quality Management
Interfaces - clinical
Patient Engagement
Reporting

Ensure clear division of clients’ implementation responsibilities and

AllianceChicago/athenaHealth’s responsibilities are clearly articulated with each client in accordance with
the, “You do, We do, They do model”;

Actively engage client project leadership to influence and guide strategic decisions;
Take a leadership role in addressing difficult project situations;
Liaise with athenaHealth and client leaders to build a strong partnership foundation upon which the

customer’s relationship with AllianceChicago and vendor partners will grow;

Devise approaches to successful deployment in unique and complex client situations;
Review project related expenses within the guidelines of the AllianceChicago Travel and Expense policy,

and the customer contract;

Serve as the escalation point for Implementation Project Analysts (Enrollment, Integration, Professional

Services), and client leadership;

Accountable for implementation timeline and milestone adherence;
Participate in onsite/virtual kick-offs and project governance for clients ensuring a clear understanding of

client’s key metrics and partnership goals;

Understand and ensure the implementation of clients’ contracted commitments;
Co-lead the implementation consisting of practice assessment/recommendations and establishment of

project governance;

Ensure a clear understanding of client’s key metrics prior to an implementation and determine clear

quantifiable expectations for the customer once fully implemented.

Ensure go-live support and training plan meet the standards established by AllianceChicago and

client contract;

Train and orient NN implementation team and prepare them for ongoing management post go-live;
Proactively identify, clarify, and verify significant deviations from agreed upon, contractual onsite

client scope;

Provide onsite support during the end user training and “go live” period, if required;
Provides clear communication internally and externally, sharing insights to enhance results;
Planning for an internal Near North resource to assume role post implementation, helping to recruit for this

role and providing training and orientation.

10% Team Leadership and Development

Mentor and coach Project Analysts in their professional growth and specifically in the performance of their

project management, workflow development, and implementation tasks;

Demonstrate diagnostic listening skills and align process, people, and resources to meet anticipated needs

and goals;

Enforcement of AllianceChicago policies and procedures as articulated in the AC policies and procedures

document housed in the Employee Navigator Portal;

Demonstrate ability to balance and navigate the needs of clients and team;
Assist directors in organizing, facilitating and leading team meetings;
Assess goals and development needs of the department and team and suggest experiences that will drive

engagement and role satisfaction.
10% Contributing to Internal Process/Success/Culture

Participate in internal department initiatives to build and/or refine tools and processes that

support AllianceChicago’s organizational goals and needs;

Stay abreast of current business trends in both the healthcare and technology marketplace;

Other Duties:
Behaviors & Abilities Required:

Addresses situations before they become crises and develops solutions to avoid recurrence;
Demonstrated ability to exude empathy, be clear, concise, and consultative in written and verbal

communications and presentations;

Demonstrate excellent active listening skills, use of paraphrasing and other techniques;
Demonstrated ability to adapt quickly and thrive in an environment of change and ambiguity;
Seamlessly adjust to new work structures, processes, work teams, and client cultures;
Demonstrated ability to influence and persuade others by challenging the status quo and respectfully

consulting with others to drive adoption of change, processes, timelines, and tools;

Work efficiently, sometimes without complete information to close gaps and meet the needs of internal

stakeholders and clients alike;

Possesses acute self-awareness and is able to adapt to support a vision/ goal larger than oneself;
Help achieve department scorecard metrics, such as revenue implemented, cycle time, and

client satisfaction;

Strong computer literacy and the comfort, ability and desire to advance technically;
Enforcement of the company's policies and procedures as articulated in the Policy Manual, Compliance

Plan and any other departmental policy documents.
Content Mastery

Solid understanding of the entire athenaOne client life-cycle, including sales, implementation, and

account management;

Solid mastery of athenaOne revenue cycle management, clinical cycle, and clinical practice operations;
Solid understanding of the athenaOne implementation process and the various interdependencies between

operations and technology both internal and external;

Solid understanding of athenahealth internal operations and their support of and service to clients.

Education/Training/Expertise:

Bachelor’s Degree required and relevant Advanced Degree strongly preferred;
Healthcare, medical group operations and/or medical billing/clinic experience in operations, performance

and quality improvement required; FQHC experience preferred;

Demonstrated project management skills including the ability to navigate complex politics, project

plans, timelines, identify and mitigate risks, and accurately manage to plan and within budget;

Training and/or certification in project management, process improvement, quality improvement preferred;
Demonstrated ability to lead a team of cross-functional, cross organization teams accountable toward

a goal;

Proficient in Microsoft Office applications.

Working Conditions:

General office setting, extensive telephone and desk work at computer terminal
Frequent presentation, meeting facilitation, and group speaking situations
May require travel up to 25% to meet the needs of AllianceChicago and for on-site optimization activities at

the health centers

May be required to lift, carry, bend, reach and stand with small parcels up to 25 lbs
Will work as part of a close multidisciplinary team
May be working during on-site visits in clinical environments and settings where medical equipment,

chemicals, communicable diseases and certain pathogens may be present

Must be onsite at Near North as needed

ORGANIZATIONAL OVERVIEW:
Founded by four partner Community Health Centers in 1997, AllianceChicago’s three core areas of focus are
Health Care Collaboration, Health Information Technology, and Health Research & Education. AllianceChicago
supports the use of HIT to improve quality, efficiency, and access to services in a national network of community
Safety Net health care organizations. The mission of AllianceChicago is to improve personal, community, and
public health through innovative collaboration.

ADA Statement: The Americans with Disabilities Act prohibits discrimination and ensures equal opportunity for
persons with disabilities in employment, state and local government services, public accommodations, commercial
facilities, and transportation. It also mandates the establishment of TDD/telephone relay services.
EEO Statement: AllianceChicago believes that all applicants and employees are entitled to equal employment
opportunities and maintains a policy of non‐discrimination with respect to religion, color, sex, sexual orientation,
national origin, age, veteran status, marital status, physical or mental disability, or any other legally protected class
in accordance with applicable law, except where a bona fide occupational qualification exists. AllianceChicago will
comply with all phases of employment including, but not limited to, hiring practices, transfers, promotions, benefits,
discipline, and discharge.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed
by employees assigned to this position. They are not intended to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel as qualified.