Branch Member Service Consultant 1 (MSC 1)

American First Credit Union is honored to be a recipient of the Peter Barron Stark Workplace Excellent Award for highest associate satisfaction! As an American First Associate, you’ll play a vital role in serving the community while enjoying a rewarding career. We are a $1 Billion financial institution located in Orange County looking for individuals with excellent customer service skills, initiative and a desire to work in a team setting.

Position Summary

As an MSC you can look forwardto providing credit union products and services to new and existing Members in our Harbor& Imperial Branch located in Fullerton, CA. The MSC is a universal role that delivers high quality service to both internal and external members with the ability to multi-task. A key element in this service delivery is to identify the member’s financial needs and recommend an appropriate credit union product.

The MSC has the initial contact with individuals requiring membership, account openings, account transactions and general customer service assistance. In addition, this position will also assist with teller duties. This position will also be required to produce a qualified volume of referrals while providing superior Member service.

Salary Range: $18.60 To $23.25 Hourly

The salary ranges for positions are based on current market industry studies as well as job evaluations. During the offer phase Management will determine the appropriate compensation within the compensation range based on experience, education and internal equity.

Qualifications

• One or more year’s experience in sales, cash handling and customer service.
• Knowledge of consumer loan products.
• Experience in a sales-oriented environment, preferably financial industry
• Excellent communication and Member service advisory skills.
• Proficient computer skills with working knowledge of word processing and spreadsheet software.
• Ability to follow written and verbal instruction

Schedule

Onsite Full Time Position 40 hours a week

Monday-Thursday 8:45 am-5:15pm Friday 9:30-6:15pm

Rotating Saturdays 8.45 am-1:15 pm

Safe and Secure Since 1952. At American First, our allegiance is to the Member. As a financial cooperative, owned entirely by Members, our goal is to provide the highest quality financial services at the lowest possible cost. We offer excellent benefits: medical, dental, vision, paid life, Long term disability and AD&D insurance, generous 401(K) plan with employer match, free banking and discounts on consumer loans, paid holidays, vacation, sick, flexible spending accounts, tuition reimbursement, special recognition programs and much more.

To learn more about us, please visit us at https://www.amerfirst.org/JoinOurTeam.aspx

We perform thorough background and credit check.

American First Credit Union is an EEO/AA/Disability/Vets Employer

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