SUMMARY

The Assistant General Manager is responsible for all aspects of the airport branch, including personnel, sales, cash and inventory management, store maintenance, and store replenishment. The Assistant General Manager will consistently provide customers with the highest level of service possible and will function in tandem with the General Manager to ensure sales goals and objectives are consistently achieved. The role will also build cohesive and productive store teams; managing performance for service excellence.

RESPONSIBILITIES

• Promotes and monitors quality customer service through on-the-job training and by acting as a positive role model.
• Driving revenues and profitability, expense and inventory control, and overall P&L performance; ability to analyze and improve P&L.
• Provide oversight, guidance, direction, and involvement in the daily operations of the store and stockroom.
• Ensure effective transaction procedures are followed, including managing daily transaction reconciliation and reporting.
• Oversee merchandise receiving and store inventory replenishment.
• Build and maintain relationships with US Customs, Airport Management, Business Partners, Product Vendors, and other business-related entities.
• Secure company assets by consistently monitoring inventory variances and controlling operating costs.
• Develop, implement, and enforce policies, procedures, and processes designed to increase sales, decrease costs, and maintain customer service standards.
• Oversee visual merchandising, inventory control, loss prevention, shipping & receiving, and human resources.
• Provide on-going performance counseling to employees and use appropriate progressive disciplinary procedures when necessary.

QUALIFICATIONS

• Minimum 5-8 years of multi-unit retail management.
• Bachelor’s Degree in Business Administration or related field.
• Superior written and verbal communication skills, leadership, and organizational skills.
• Ability to deal with stressful situations in a diplomatic and professional manner.
• Demonstrate understanding of company standards and practices related to retail operations, including cash and inventory control, merchandise handling, visual merchandising, and shrink management.
• Excellent customer service skills.
• Ability to hire, train, and empower employees effectively.
• Strong retail merchandising background.
• Proficiency with Microsoft Office Suite (intermediate Excel skills).
• US Customs experience/knowledge preferable.
• Airport-business experience/knowledge preferable.
• Ability to multi-task in a fast-paced work environment and meet deadlines.
• Frequently required to stand, walk, stoop, kneel, crouch or crawl.
• Must be flexible to work irregular hours including weekends and holidays.

COMPETENCIES

• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Managing Vision and Purpose: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organization.
• Managing Diversity : Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and sexes; supports equal and fair treatment and opportunity for all.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle.