Tier 1 Technician-Eau Claire, WI

IT Voice is a leading provider of IT solutions, specializing in a wide range of services including network management, system administration, and technical support. Our team is dedicated to delivering top-notch service to our clients, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients above all else, taking ownership of every task and approaching our work with efficiency and integrity. At IT Voice, we're committed to excellence in everything we do, ensuring that our clients receive the highest level of support and satisfaction.?

Job Description:

As a Tier 1 Technician, your mission is to provide first-line technical support to our customers, ensuring prompt resolution of their IT-related issues and inquiries. With a focus on delivering exceptional customer service, your role is critical in maintaining customer satisfaction and loyalty. By leveraging your technical expertise and problem-solving skills, you will diagnose and troubleshoot hardware, software, and network issues, escalating more complex issues to higher-tier support teams when necessary. Your dedication to resolving issues efficiently and effectively will contribute to the smooth operation of our IT systems and the overall success of our organization.

Responsibilities:

• Navigate ConnectWise (PSA)

• Manage the lifecycle of tickets

• Attend team meetings

• Respond to client and corporate email promptly

• Participate in training and development

• Follow up on completed tickets to ensure customer satisfaction

• Update client documentation as needed

• Participate in on-call rotation

• Perform other duties as assigned by supervisor or manager

Requirements:

• Must be able to commute to the Eau Claire, WI area

• 1-2 years of experience in IT environments

• Understanding of AD forests, trees, domains, replication, etc.

• Basic understanding in networks and subnetting

• Comfortable working on multiple projects simultaneously

• Familiarity with Microsoft Office Suite, desktop, and server systems including Windows Server 2012-2019, Exchange, O365 Admin, and Active Directory Services

• Experience with anti-virus and remote access technologies

• Ability to lift a minimum of 40 lbs unassisted

• Strong verbal and written communication skills

• Organizational and documentation skills

• High energy level, efficiency, and attention to detail

• Professional appearance and attitude

• Authorization to work in the U.S.

Additional Information:

• Please include a brief cover letter with your resume' describing why you want to work for IT Voice.

• [Any job specific information you’d like the potential candidate to know]

• We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.

Job Type: Full-time

Salary: 45,000-55,000

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Travel reimbursement

• Vision insurance

• Work from home

Schedule: Monday to Friday

Areas of Focus:

• Maintain top-level customer service; you will interact with clients so professionalism and positive attitude should be exemplary

• Ensure adherence to standard procedures for troubleshooting and triage

• Provide regular status updates to supervisors and team members

• Communicate effectively within the IT organization and with clients

Nice-to-Haves:

• Relevant certifications such as CompTIA, MCP, MCSE, Microsoft, Cisco, VMware

• ConnectWise (PSA) Experience

• Strong analytical and troubleshooting skills

• Ability to work well in a team environment

• Proficient in instructions and procedures

• Experience in dental practice management software or EMR

Work Location:

Eau Claire, WI

Company Website: www.itvoice.com