Description

General Summary:

The Front Desk Coordinator will be responsible for overall front desk activities including management of the reception area, greeting patients, assisting patients with their needs, such as completing registration, scheduling appointments, and handling patient/customer service issues to ensure an overall positive patient experience.

Principal Duties and Responsibilities:

· Greet/check-in & check-out and direct patients and visitors.

· Schedule appointments, update patient information in practice management system and provide information to patients.

· Process payments and handle patient complaints.

· Ability to build and maintain rapport with all referral sources.

· Ability to multi-task and work in a fast-paced environment

· Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.

· Completes requests by always greeting all clients & patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.

· Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.

· Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed.

· Secures information by completing all necessary actions required within the assigned system and established procedures.

· Provides all historical reference required by utilizing filing and retrieval systems. · Contributes to team effort by accomplishing all related tasks as needed.

· Always provides superior customer service excellence.

· Remains flexible on behalf of the position and the team

· Ability to interact both positively and professionally through multiple departments within the practice.

· Ability to work both independently as well as within a team environment.

· All other duties as assigned.

Requirements

Education and Experience Requirements:

· High School diploma, or equivalent, required.

· 1-2 years call center or customer service experience required.

· Excellent communication and organizational skills

Working Conditions:

· Intermittent physical activity including walking, standing, sittng, etc..

· Ability to work schedule based on operational need (float between Myrtle Beach, Dillon, Conway, Sumter, Mt. Pleasant, Summerville and Nexton locations) 

· May be required to work extended periods of time using a computer screen.