Description

LOCATION: Columbus, OH

REPORTS TO: Showroom Manager

TYPE: Full-Time

DEPARTMENT: Showroom

About Us: Generation Tux is a leading provider of high-quality men's formalwear rentals for weddings, special occasions, and corporate events. With our commitment to exceptional customer service and a wide selection of stylish formalwear options, we are dedicated to helping our clients look their best for their most important moments.

We are seeking a friendly and detail-oriented Men's Formalwear Rental Showroom Associate to join our team. As a Showroom Associate, you will play a crucial role in providing an outstanding customer experience by assisting clients with style selection, fittings, and outfit coordination. You will also contribute to the overall success of our showroom by ensuring it remains organized, well-maintained, and fully stocked.

Key Responsibilities

Customer Service:

• Greet and assist customers as they enter the showroom, providing a warm and welcoming atmosphere
• Help clients choose the perfect formalwear ensemble by offering style recommendations and size assistance
• Conduct fittings and alterations as needed to ensure a proper fit
• Answer customer inquiries, address concerns, and provide information about rental policies

Showroom Maintenance:

• Keep the showroom clean, organized, and visually appealing to enhance the customer experience
• Restock and arrange rental items on display racks and shelves
• Monitor and report any maintenance or repair needs for rental items

Inventory Management:

• Assist with receiving and inspecting incoming inventory shipments
• Maintain accurate records of inventory levels, including sizes and styles
• Prepare rental items for customer pick-ups and returns, ensuring they are clean and in excellent condition

Sales Support:

• Actively engage in sales efforts, including upselling and cross-selling additional accessories or services
• Process customer orders, reservations, and payments accurately and efficiently
• Collaborate with the showroom manager to meet sales targets

Team Collaboration:

• Work closely with other showroom associates and the showroom manager to ensure a seamless customer experience
• Participate in staff meetings and training sessions to stay informed about product updates and company policies

Requirements

Qualifications:

• Minimum of one (1) year of experience in retail or customer service experience 
• Strong communication and interpersonal skills
• Attention to detail and the ability to provide excellent customer service
• Basic knowledge of men's formalwear and fashion trends
• Willingness to learn and adapt to new processes and procedures
• Team player with a positive attitude and a strong work ethic
• Flexibility to work evenings, weekends, and holidays as needed

Benefits:

• Competitive hourly wage
• Employee discounts on formalwear rentals
• Opportunities for growth and advancement within the company
• Training and development to enhance your customer service and fashion knowledge
• A friendly and inclusive work environment that values teamwork and collaboration

If you have a passion for fashion, enjoy helping customers look their best for special occasions, and are eager to be part of a dynamic team, we encourage you to apply for the Men's Formalwear Rental Showroom Associate position at Generation Tux. Join us in creating memorable experiences for our clients through top-notch service and style expertise.

Posting Statement

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, respect, and equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.