Description

Job Summary:

The Residential/Builder Sales Associate is responsible for selling tile, stone, and LVT to our residential customers. Specifically, they provide interior design advice and product expertise to the builder and residential design community. This person will build strong client relationships by effectively communicating with customers and following up to ensure sales closure. They will ensure the showroom is merchandized to support sales activities.

This position demands a highly motivated and creative individual with a passion for design and razor-sharp attention to detail. This person must be able to communicate essential information in an organized, logical way. Critical to their success is the ability to communicate effectively and be a positive team player in a fast-paced environment. In this role, the Residential/Builder Sales Associate must be flexible, organized, and be able to maintain relationships with clients.

Essential Responsibilities:

· Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support ensuring the completion of selection/sales for all customers. Where applicable, utilizing CRM project management software.

· Prospects for new business with an emphasis on Custom Home Builders and Residential Designers. Makes outside sales calls as needed and follows up on leads to grow and drive business. Utilization of Salesforce.com is required for maintaining client relationships.

· Maintains relationships with local tile installers to ensure pull-thru of selections and on-time ordering for installation.

· Effectively communicates with customers and internal team members to follow lead and ensure tracking/follow up and sales closure. Reports sales closures monthly.

· Organizing periodic events inside the showroom with trade organizations.

· Involvement in local industry organizations to develop industry relationships and acquire new customers (e.g. NKBA, HBA, ASID, etc), some of which requires attending events after business hours.

· Leverages showroom to drive sales by ordering and maintaining showroom samples and merchandising to ensure relevant samples are on display for the clients. Has responsibility for the ordering and maintenance of the relevant products needed for the showroom.

· Responsible for the physical update/maintenance of the product changes in the Showroom

Competencies:

· Strong verbal and written communication skills - Expressing ideas and opinions clearly, fluently, and concisely; speaking articulately in conveying information to others.

· Problem Solving and conflict resolution skills - Translating prospect and customer problems and needs into practical solutions through products and services offered.

· Time Management Skills-Organizing one's own work activities and using time management techniques to meet deadlines.

· Handling work requiring attention to detail and thoroughness.

· Working effectively and cooperatively with co-workers (e.g., peers, management)

· General computer knowledge including Word, Outlook, and Excel.

Requirements

Minimum Requirements:

· 2-year degree or 2 years of experience in industry related field

· Ability to work with different people across many disciplines effectively.

· Experience designing and selling building products is preferred.

· Ability to occasionally lift up to 30 pounds.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This role involves occasional bending, reaching, and lifting up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work that primarily involves sitting/standing. Specific vision abilities required by this job include close vision and distance vision, and the ability to identify and distinguish colors. While performing the duties of this Job, the employee is regularly required to walk, stand, move, sit, carry, bend, kneel, reach, push, pull, lift, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 30 pounds in weight. Some work stress inherent to the position and extended work hours may be required.

Work Environment:

This role works within a public retail environment and in the local community with customers.