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CLOUDIT is Hiring an Onsite IT Systems Administrator Near Phoenix, AZ
cloudIT is seeking a motivated, top performer to work as an IT Systems Administrator, providing IT customer service remotely and in person. You will utilize a wide variety of technical support and troubleshooting skills to resolve infrastructure, hardware, and software issues, working independently and escalating complex issues as appropriate.
Job PurposeThe IT Systems Administrator is responsible for handling advanced support service requests in a professional and timely manner. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. This will include onsite support for the needs of our clients.
Duties And Responsibilities
- IT support relating to technical issues involving core business applications, along with virtual environments built on Microsoft, Parallels, and VMware
- Design, implement, and provide support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Microsoft 365, etc
- Engineer and implement system solutions for customers using technologies that meet their needs
- Assist with developing disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity including, routers, switches, firewalls, wireless, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Parallels
- System documentation and consulting services to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed on outages
- Work through a daily schedule that has been established through the dispatch process
- 2-4 years of hands-on experience
- Interpersonal skills: such as telephony skills, strong verbal and written communication skills, active listening, and customer care
- Excellent troubleshooting and problem-solving skills
- Ability to multi-task and adapt to changes quickly
- Technical awareness: the ability to match resources to technical issues appropriately
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast-moving environment
- Professional IT Certifications, such as Network , Microsoft MCP, MCSA, or MCSE, Cisco CCNA, or Meraki CMNA
- AA/AS or BA/BS, in computer science or a related field, preferred
- Previous MSP experience is helpful
- 40-hour workweek
- Some local travel may be required
- Flexibility to work different shifts and have on-call availability as needed and scheduled
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
- Lifting and transporting of moderately heavy objects, such as computers, networking equipment, and peripherals
- $22 - $31.25
- Paid time off (PTO)
- Medical, Dental, Vision insurance
- 401K
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Job Summary
Full Time
Business Services
$86k-109k (estimate)
05/02/2024
05/31/2024
cloudit.co
CAVE CREEK, AZ
25 - 50
2011
DAVID BAKER
<$5M
Business Services
Related Companies
About CLOUDIT
Just talk to Vince Kent, President and CEO of cloudIT, for a few minutes and youll quickly realize he has real passion for his customers. Taking the time to listen, really listen, to our customers is our greatest strength. No matter what their position, everyone at cloudIT comes together to help our customers. We design and implement the best solution for our customers, take care of their daily IT needs and build a long term relationship that, as a valued customer recently commented, is like family. Born and raised in a small town in Kansas, Vince Kent learned early that he had a natural abili ...
ty for all things electronic. He put his talent and passion to work in the telecom industry for over 15 years. Moving to Arizona in 2006, he has helped Trans-West Network Solutions become a leader in voice telecom. In 2012, customers who absolutely loved working with Trans-West on their telephone systems began asking for help in the IT area. Vince listened. He had already developed a stellar reputation on the voice side of things, and after nurturing the new IT support team within Trans-West realized his true passion was in fact IT. This small entry into IT paved the way to spawn Vinces brainchild cloudIT. cloudIT has expanded now into an independent, quickly growing company, based in Phoenix serving customers across the state of Arizona.
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