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Capitol Concierge is Hiring a Concierge Manager Near Washington, DC
- Oversee team of multiple concierges whether full-time, part-time, temporary or on-call.
- Coach, Mentor to ensure that all team members are providing excellent customer service and are effectively and efficiently responding to request from clients, tenants, residents and or property management.
- Assist concierges with the resolution of property issues and ensure that a full understanding of the situation is known.
- Along with concierge team, act in a concierge capacity to assist residents, tenants, property management and clients with daily tasks including, but not limited to, logging in packages, mail, accurately completing daily shift memo notes, notifying property management according to PM criteria. Ensure timely clock in/out of each concierge. Create monthly calendar and staff meetings. Ensure desk and back area clean. Schedule one on one’s with team members when needed. Respond to PM requests. Communicate to team changes in practice and/or policy.
- Ensure concierge training is complete and up-to-date for current team members as well as onboarding new team members and providing them with the resources they need to excel at their role.
- Must easily be able to interact and engage with elite residents, tenants, clients, and guests that desire immediate support and our ability to anticipate their daily needs.
- Strong computer literacy and multi-tasking abilities.
- Attention to detail, reliability, thoroughness, and the “Consider It Done!” attitude that represents Capitol Concierge Inc.
- Possess a strong sense of urgency, pride and ownership for individual growth and team success.
- Professional and polished appearance and demeanor required.
- Exclude a passion for delivering high quality personalized support and have excellent research skills.
- Possess a strong knowledge of local community including modes of transportation, dining, lodging, events, and attractions is required.
- Bachelor’s Degree in Hospitality & Tourism, Business Management, or related discipline and/or equivalent work experience.
- 3 year’ managerial experience in retail, hospitality or restaurant environment.
- Advanced proficiency with Microsoft Office, PC and Mac OS.
- Knowledge of BuildingLink, KeyTrack or other building software preferred.
- Knowledge of multiple languages is a plus.
- Do you do what is right, because it’s the right thing to do, even when no one is there?
- Do you have a sense of, and display, ownership for the company?
- Do you gladly serve others and treat them with respect regardless of who they are or how you feel?
- Do you take responsibility for your actions/performance and seek ways to improve?
- Are you trustworthy?
- Do you say what you say you’re going to do when you say you’re going to do it?
Job Summary
Full Time
Consumer Services
$35k-51k (estimate)
05/09/2024
07/07/2024
capitolconcierge.com
ROCKVILLE, MD
200 - 500
1987
Private
LYNDA ELLIS
$10M - $50M
Consumer Services
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About Capitol Concierge
Capitol Concierge engages in providing on-site concierge and event planning services.
The job skills required for Concierge Manager include Customer Service, Accountability, Microsoft Office, Attention to Detail, Transportation, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Concierge Manager positions, which can be used as a reference in future career path planning. As a Concierge Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge Manager. You can explore the career advancement for a Concierge Manager below and select your interested title to get hiring information.
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