Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 17.5M users.

As a remote-first company, this position can sit in Plano, TX or remote in the US.

Position Overview:

Alkami is looking for a Project Manager with demonstrated implementation experience who has a passion for planning and attention to detail. The ideal candidate has customer-facing experience with launching large enterprise-scale cloud software solutions within FinTech. This position will report into the Manager, Implementation Services under Alkami's Delivery division and be responsible for managing customer implementations, establishing schedules, coordinating internal cross-functional dependencies, and in general helping customers prepare for production launches.

Successful candidates must have a strong sense of urgency and ownership to drive projects to completion and be successful in a collaborative environment. Communication skills are critical as well as the ability to quantify and manage all aspects of the project, balancing both client and internal team objectives while adhering to established timelines and contract scope.

Key Responsibilities & Duties:

* Plan and conduct project kickoff meetings

* Create project schedules and define project deliverables based around project scope supplied by the Sales team

* Track and manage project milestones and customer reported issues

* Communicate status, issues and risks to project stakeholders

* Maintain project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives

* Create and manage configuration documentation for client projects

* Be the primary point of contact for all client inquiries for projects being managed

* Work closely with Product Development and Services to resolve complex issues reported by our customers

* Provide regular input to the Services management team on process improvements and best practices

* Track individual and team time reporting for assigned projects and ensure compliance with budgeted project labor

* Coordinate with the account management team during implementation lifecycle and post-launch stage to maintain customer relationships and communication

* Host recurring customer conference calls to drive project execution; travel onsite to assigned customer facilities when necessary

* Other duties as assigned

Qualifications:

* A minimum of 3 years of external client delivery project management experience in the financial services (FinTech, Online Banking, etc.) or software industry (SaaS, PaaS) is required

* Excellent verbal and written communication and problem solving abilities. This position requires extensive interaction on the phone, web conferencing and by e-mail with our external customers, third-party vendors, and other Alkami employees. Demonstrated experience interacting with customer stakeholders at all management levels.

* Extensive experience interfacing with external clients, including written, telephonic and face to face interactions and project level communications

* Knowledge of MS Project, MS Excel, MS Word is required

* Basic knowledge of networks including VPNs, VM servers and terminal services is required

* Excellent organizational and time management skills

* Excellent problem solving and decision-making skills

* Ability to lead a team of technical and non-technical staff

* Ability to perform successfully in a high-pressure, fast-pace working environment

* Ability to work independently

* Careful attention to detail in all aspects of the job

Desired Skills:

* Certified Treasury Professional (CTP) Certification highly preferred

* Proficiency with managing web sites on a Microsoft server platform

* Knowledge of Google Suite is preferred

* A general knowledge of Internet routing and related protocols

* A general knowledge of Firewall operations as they relate to Internet connectivity

* Previous work experience with the banking and financial industry as it relates to Internet home banking applications

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. [97,600-146,400]

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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