Custard Insurance Adjusters, Inc.

Field Casualty Insurance Investigator

Charlotte, NC

We are growing our company and looking for highly skilled team members to grow with us! We are looking for motivated individuals who are passionate about quality work and providing superior customer service. Candidates with law enforcement backgrounds, first responders and Military Veterans are encouraged to apply!

Job Summary

Custard’s adjusting team members provide superior work products, positive teamwork and collaboration with integrity and dedication. We are passionate about the service we provide and the environment that we create where we value our employees’ futures. Our adjusters handle field activities outside the office including investigations, estimates, evaluates, negotiates and reports on property and casualty claims. Field adjusters are required to participate in an on-call rotation to respond in real time to tractor trailer accidents.

Primary Responsibilities

· Execute thorough claim investigations, gathering evidence, taking statements, preparing diagrams and taking photographs.

· Analyze, evaluate and estimate special damages including auto estimates, property estimates, personal property inventories, medical bills, lost wage statements and medical reports.

· Produce a timely, clear and concise adjusting report with findings and recommendation for claim settlement within deadlines.

· Analyze insurance coverage issues on specific claims and make recommendations to the client.

· Negotiate and conclude claims.

· Respond timely to clients, policyholders, and coworkers.

· Establish and maintain collaborative working relationships with all parties of the claim process.

· Participate in marketing activities as required.

· Flexibility to work outside regular business hours.

· Perform any other job-related tasks as assigned by Branch Manager.

Desired Skills and Experience

· College bachelor’s degree or equivalent preferred

· Evidence of current adjuster licensure for state of residence.

· Proven ability to provide exceptional customer service.

· Effective time management skills. Ability to work from home and self-manage your claim assignments.

· Basic Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer).

· Business writing skills to professionally communicate with clients, policyholders, and coworkers.

· Reliable transportation, valid driver’s license and a good driving record.

· Must be able to pass a criminal background check and drug screen.

· Strong interest to work in outdoor weather conditions, navigating accident scenes, walking, standing, and other physical activities related to job description.

Benefits: We offer health, dental, vision, life insurance, matching 401k, paid vacation, PTO and much more!

Adjuster Allowances: As a field adjuster you are eligible for mileage reimbursement, on-call bonus, and cell phone stipend.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.

For more information about Custard Insurance Adjusters please visit our website at www.custard.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Multiple locations