Responsibilities

• Represent the organization’s mission and values through all aspects of operational oversight and team/guest interactions.
• Work collaboratively with other departments within HI such as finance, human resources, IT, maintenance, sales, and marketing.
• Foster a positive, inclusive work environment and open-door policy for all employees.
• Provide strong leadership to hostel team members through clear communication of hostel and organizational goals and initiatives.
• Oversee the seasonal recruitment and hiring process; ensure adherence to systems in place for new hire paperwork, payroll, time and attendance, onboarding, and training.
• Review employee performance and provide timely feedback and coaching.
• Proactively address employee issues or concerns in conjunction with human resources and following HI USA policies.
• Assist management in the implementation and monitoring of financial/operational plans for the hostel, supporting the overall objectives and goals of the organization.
• Develop, monitor, and control the overall hostel budget ensuring positive fiscal results.
• Prepare, review, and reconcile daily postings, accruals, various general ledger accounts, and bank statements ensuring accurate financial information is available.
• Prepare financial statements, periodic forecasts, and annual budgets to ensure accurate and timely, information. Complete credit card reports, petty cash/checking, and PMS reconciliation.
• Measure the effectiveness of yield management efforts to maximize the number of market segments reached, and to diversify sources of revenues.
• Review room inventory with sales and assist in selling strategies to maximize room revenue.
• Oversee the guest feedback and reservation functions, monitor online reviews, and comment/respond as appropriate.
• Walk the property, attend events and be a visible leader to guests, employees, vendors, and visitors: solicit feedback, inspect the physical plant and operation, and act appropriately on findings.
• Oversee security function ensuring a safe and secure environment for guests and employees.
• Monitor and ensure adherence to all qualify standards: appearance, maintenance, and cleanliness.
• In close consultation with maintenance chief, ensure preventative maintenance programs are recorded and in place to protect the physical property; continually develop the hostel safety program.

Skills/Qualifications

• Minimum 5 years progressive management experience in hospitality/lodging. General Manager experience preferred.
• Bachelor’s degree and/or coursework in management, administration, property management, and/or hospitality management preferred.
• Strong understanding of operations and administration including quality standards, employee relations, budgeting and forecasting, P&L, and safety.
• Property management experience.
• Previous supervisory experience required.
• Strong leadership skills
• Effective at listening to understand.
• Conflict resolution skills and ability to act effectively in a crisis.
• Ability to multi-task, manage time, and respond quickly to changing demands.
• Strong organizational skills with good attention to detail.
• Strong written and oral communication skills.
• Proficient in Microsoft Office (excel, word, outlook) and working knowledge of PMS systems.
• Experiential travel/hostel travel experience preferred.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands and arms. The employee is frequently required to stand, walk, talk, climb, balance, and hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.