Maryland SPCA

Job Description

Job Title: Gift Officer

Reports to: Individual Giving Manager

Salary range: $42,000-$54,000

FLSA Status: Exempt

Date posted: Aprl 2024

Position Summary

The gift officer designs and implements a strategy to identify, cultivate, and manage relationships with MD SPCA donors giving $500-2,500 annually, including those involved in our recurring gift program. They implement and track the effectiveness of programs to retain new donors and strengthen existing relationships. As part of the development team, the officer shares responsibility for attaining annual and capital fundraising goals.

Essential Duties and Responsibilities

• Identify, cultivate, and solicit a portfolio of prospective and current donors to retain and increase their giving based on capacity and interests.
• Collaborate with the stewardship specialist to develop automated and unique donor journeys that address interests as well as capacity.
• Design and implement a program that increases the number of and revenue from monthly and quarterly donors. Collaborate with the marketing and communications and events teams, as well as the development coordinator, to build sustaining donor acquisition and solicitation into direct mail, promotional, and event plans.
• Analyze and report on acquisition, upgrades, and retention to continually improve strategy.
• Maintain current records in database and in paper files, including grant tracking and reporting.
• Assist with other projects as assigned, including occasional evening and weekend meetings and events.

Competencies

• Accountability.
• Adaptability.
• Analytical and strategic thinking.
• Comfort with and curiosity about technology and its applications.
• Initative.
• Innovation.
• Project management.
• Teamwork.
• Time management.

Measures of Success:

• Annual revenue goal attainment.
• Donor acquisition and retention.
• Donor-reported satisfaction.

Qualifications

• One to two years of development or related experience.
• Excellent verbal, written, and interpersonal communication skills. Comfortable engaging with donors online, over the phone, and in person.
• Commitment to delivering outstanding customer service.
• Ability to maintain confidentiality and establish confidence with stakeholders.
• High level of organization, attention to detail and self-motivation.
• Proficiency with Microsoft Office Suite and experience with CRMs.
• History of success in a team environment, managing multiple assignments, and meeting deadlines.
• Ability to flex hours to accommodate occasional weekend or evening events.

Physical Demands

• Frequent sitting, with some standing, walking, bending, and reaching.
• Use of computer and telephone.
• Occasional lifting up to 40 lbs.
• Ability to drive or otherwise commute to off-site meetings.

Working Conditions

• This position may be considered for hybrid or remote work after successful completion of a 90-day onboarding period.
• Onsite work is usually performed in a shared office setting with occasional offsite meetings.
• Occasional exposure to shelter pets which can includes:
  • Risk of scratches and bites.
  • Risk of exposure to high noise levels.
  • Exposure to disinfecting solutions when cleaning and to unpleasant odors.
  • Potential exposure to zoonotic diseases.