Position Purpose

Uphold and maintain the cleanliness and service standards of guest rooms and designated areas by following proper safety and sanitation procedures.
Execute and record daily output of guest room linens and F&B linens in a timely manner.

Duties and Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, procedures and standards.
• Maintain a friendly disposition.
• Maintain a well presented appearance (uniform pressed and clean, hair out of face, correct footwear).
• Maintain cleanliness and sanitation of guest rooms- using the correct designated cleaning chemicals, empty waste baskets, dusting, vacuum, strip and make beds, clean bathrooms, restock items.
• Responsible for keeping record and entering properly in Opera system completed rooms (per code).
• Tidy guest room hallways- vacuum, clean marks on walls and doors.
• Tidy and organize linen closets.
• Assist team members when needed.
• Assist with special projects.
• Report and record any lost and found items.
• Report and record all guest room status on daily rooms assignment.
• Respond to guest requests and supervisor(s) service calls in a timely manner.
• Iron, fold and count and record all bed linens and F&B linens.
• Record daily processed, soiled and damaged bed linens and F&B linens.
• Light cleaning of laundry facility- sweeping, dusting, vacuuming.
• Maintain appearance and cleanliness of laundry facility.
• Follow all safety and sanitation procedures that pertain to the job.
Report and record any damages, discrepancies and/or malfunctioned equipment to supervisor(s).

Knowledge, Skills and Attributes

• Adapt to workload based on hotel occupancy.
• Multitask, organize and prioritize tasks on an hourly and daily basis.
• Work well with others in a team environment.
• Work well under time constraint- clear thinking and remaining calm.
• Perform job duties with attention to detail, speed and efficiency.
• Follow directions effectively.
• Work with minimal supervision.
• Maintain confidentiality of guest and hotel information.
• Minimum 1 year experience at a luxury or equivalent establishment (required).
• Moderate English verbal skills (required).