Custom Mobility Inc. is based in Largo, Florida and specializes in mobility products and complex rehab equipment. Our manual and power wheelchairs are individually fit for our clients who require wheelchairs in their daily living. The company also has a wheelchair accessible vehicle division.

Custom Mobility Inc. is looking for a full-time Appointment Scheduler to join our team. The ideal candidate should have prior home care scheduling, DME, or appointment scheduling experience. The Scheduler is responsible for coordinating our clients and/or caregivers with either our adaptive seating specialist or rehab technicians in a clinic, facility or home setting. In the case of equipment evaluations and deliveries, coordinating with a physical or occupational therapist is an essential part of this process. Bilingual with English and Spanish is beneficial.

Custom Mobility covers a large part of the state. Working with an established scheduling program which tracks the schedules of 18 staff members travelling in established territories, along with using available technology to establish time frames needed for travelling to appointments is part of the position.

The goal is to schedule productively so that work can be accomplished efficiently, mapped out to best utilize the business day.

This position will be established within the Customer Service Department but will also work closely with the In-Field Staff Members, Production Manager, Purchasing and the Receiving Dept. to help coordinate deliveries as soon as products are received, or production is complete. Information to establish delivery time frames and coordinate appointments will come thru several channels. Follow up on arrival of equipment coming from the manufacturer may even be an added step to get information to assist with scheduling.

The company plans to acquire software that would route Field Staff for their daily trips: downloaded from the office into individual GPS Mapping for each person in the field.

The hours are 8:00 am. – 4:30 p.m. Monday thru Friday.

Required Skills & Knowledge

Expert computer skills a must (including MS Outlook, Excel, etc.)

Problem solving and negotiation skills

Customer service skills.

Ability to communicate effectively and professionally via e-mail and phone

Ability to work well under deadlines and pressure

High energy and compassion for employees and clients

Excellent organizational skills

Accurate documentation and data entry of dates and key information

Knowledge of HIPAA privacy laws beneficial

Please visit our website - www.custom-mobility.com - to learn more about our company.

Please include a cover letter with your resume explaining how your previous work experience relates to this position.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person