SUMMARY: Following established procedures, provides internal and external support in all functional areas relating to loan servicing, including: providing accurate documentation, adjustments, maintenance and servicing of loan files relating to indirect lending, consumer loans and real estate secured lending. Helps to achieve department goals as assigned by supervisor and/or management.
REPORTS TO: Lending Supervisor
DIVISION: Lending

PAYSCALE: $20.06-$33.86/hr.
___________________________________________________________________________________Essential Duties and Responsibilities:
1. Represents the credit union to members in a courteous and professional manner and provides prompt, efficient and accurate service in the processing of transactions.
2. Responsible for Indirect Lending auto loan packages and funding through Meridian and FSP. Follow up with dealers on pending stipulations prior to funding. Perform quality control on all documentation included in packages. Work with Dealers Relations Officer to resolve issues on pending packages.
3. Open new memberships in accordance with CIP/OFAC policy when needed. Provide required disclosures to new members along with the funding notification letter.
4. Make welcome calls to borrowers on indirect loans funded.
5. Verify and certify insured auto loan products.
6. Support processing of home equity loans as directed to include ordering appraisal, title and flood certification. Complete file review and prepare loan documents. Send documents for recording, follow for confirmation and fund loans and lines of credit. Complete the loan file and follow up.
7. Handle maintenance on consumer loans including posting of subsequent action forms, Assist with research and resolution of member inquiries or disputes on loan accounts.
8. Prepare demands for payoff. Request or prepare as appropriate re-conveyances on paid loans.
9. Post loan payoffs.
10. Process weekly reports for Collateral Protection Insurance (CPI). Including but not limited to premium increases, policy refunds and loan maintenance.
11. Responsible for completion of DMV documents and posting fees with DMV. Ensures credit union has received perfected titles on all secured loans. Monitor and maintain Electronic Lien Titling. Handle releases when loans are paid in full. Complete title audits. Support DMV transfers on sale of repossessed vehicles, and assists FSR department and members with DMV requests.
12. Complete new loan audit. Process reports including but not limited to; paid loan report, daily loan disbursement report and various FDI Collateral Management reports.
13. Maintain a thorough working knowledge of credit union policies and procedures and current laws and regulations as related to lending functions.
14. Achieve department goals as assigned by supervisor and/or management.
15. Complete mandatory BSA training annually.
Secondary Duties and Responsibilities:
16. Perform other duties as assigned by supervisor.
REQUIRED KNOWLEDGE:
Requires a general knowledge of all credit union policies, procedures, loan and credit card products, and related services. Requires detailed knowledge of consumer loan products and processing. Also requires clerical, strong organizational and excellent communication skills and the ability to work effectively with staff and members.
EDUCATION AND EXPERIENCE:
Requires high school education or G.E.D. equivalency certificate. Good technical and communication skills are essential, together with a thorough knowledge of consumer lending. In addition, requires two to five years of similar or related experience with a financial institution or in a financial services environment in lending.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role, requiring use of typical office equipment such as a computer/keyboard and phone.
TRAVEL
No travel is expected for this position.