Responsible for answering all incoming telephone calls and satisfying customer inquiries in a courteous and efficient manner. Serve as the initial service contact in many cases. Manage the customer data base and maintain appointment logs.

Responsibilities:

· Answer all incoming service department telephone calls according to company policies with good telephone etiquette.

· Determine if the inquiry can be handled by the BDC agent or if the call needs to be escalated to management.

· Direct telephone calls to the appropriate parties as necessary. NOTE: Do not direct a call to anyone if they are occupied with a customer or engaged on the telephone.

· Must meet minimum requirements given by the dealership for call made and appointments set. Must maintain the appointment log and ensure that there is a follow up process in place.

· Verify customer information and document on scheduling software.

· Take written notes or follow up emails for occupied personnel and notify them as soon as possible regarding pending messages.

· Assist the service sales staff in contacting customers whose vehicles have been completed.

· Perform various clerical jobs as assigned by the service manager.

· Ensure a thorough knowledge and understanding of products, recalls, warranty and policies.

· Maintain a high standard of personal grooming, hygiene and dress. Follows the company dress code.

· Maintains a clean and neat work area.

Requirements:

· Follows the dress code the company has put in place. Maintains a clean and neat work area.

· Follows federal, state and local law as well as company policy about safeguarding all information.

· Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.

· Keeps current with annual HR training along with any other training that might be required for this position.

· Follows all company policies and procedures. Notifies supervisor of any illegal activity.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, please see your supervisor if you need an accommodation.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, please see your supervisor if you need an accommodation.

Note:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, technological developments, etc.).

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Work Location: In person