The Position

Title: Director of Information Technology and Security

Position Type: Full time

Requisition No: 24057

Category: Administration

Supervisor: Chief Product Officer

Last Updated: May 2024

Job Purpose: End User Support, IT Systems Management and IT Security

Location: Remote, various locations throughout California

Salary Range: The beginning salary range for this position is Range M-22, (Steps 1-3) $162,421.33 - $179,100.03

** The first review of applications shall occur approximately on 06/07/2024

Position Overview

The Director of Information Technology and Security manages the procurement, development, deployment, and maintenance of IT systems and solutions that drive student success and smooth administrative operations at Calbright College. This includes the digital tools supporting the end-to-end student experience and the data and information systems tracking and reporting on core college operations. 

Under the direction of the Chief Product Officer, the Director of Information Technology and Security leads a team that is responsible and accountable for the college’s information technology (IT) activities, ensuring stability and smooth operations. The Director will also lead the institution’s security posturing to ensure a low risk environment both technologically as well as for the students and staff. To be able to complete these requirements, the Director will lead the End User Support team and the Security team. 

The Director coordinates efforts and collaborates closely with a number of other leaders and teams including the Engineering and Product teams within the Technology Team, Learning and Instruction Team, Student Success and Support Team, Workforce Strategy and Innovation team, Finance, and HR team, as well as various cross-functional project teams tasked with initiatives detailed in Calbright’s enabling legislation to ensure high quality End User IT support as well as resolution of Systems issues and IT Security.The Director will stay abreast with industry best practices for IT services and Security and develop KPI’s for measuring IT services quality as well as develop and maintain SLA’s for serving internal and external clients. 

As a part of implementing new solutions, the Director is responsible for ensuring that systems are configured such that Calbright can meet applicable reporting requirements (i.e., system, state, federal) with a minimal amount of manual effort. Technology leadership roles at Calbright are hands-on, so we expect the Director to be both a team leader and also a direct contributor. The Director should feel comfortable providing professional mentoring to direct reports, prioritizing projects appropriately, and managing day-to-day priorities and emergent issues in a fast-paced environment.

Essential Job Duties and Responsibilities 

The duties below are representative of the role and are not intended to cover all of the duties performed within the scope of work.

• Manage a team of technical professionals comprising end-user support/desktop engineers and IT security engineers. Meet regularly, provide productive feedback, and support growth and development of each team member.

• Set high expectations of team members and offer support as needed towards meeting those expectations.
• Oversee the security and privacy of student data within and across systems.
• Propose, develop and document security artifacts for improvement of Calbright Security posturing for discussion and approval from tech leadership and final adoption
• Ensure implementation of efficient processes for timely shipping and returns of devices for students and staff. Work closely with engineering on implementation of an end-to-end shipping, logistics and inventory management of student and staff devices
• Propose, design and implement approved tech procurement processes to ensure adequate and timely licensing of systems and tools for Students and Staff. Manage an inventory of licenses across all IT systems.
• Research and propose new systems, upgrades or replacement for technical systems with supporting evidence on rationale for approval and procurement
• Ensure continuous and measurable improvement of IT/End-User Support processes and policies including development of tools and systems to collect end user support data, develop and improve SLAs for internal and external users
• Create documentation/knowledgebase of configuration, administration and management of all IT systems in use at Calbright.

• Work closely with Engineering team members and collaborate with cross-functional teams from across the organization in order to enable and support focused initiatives. .
• Operationalize plans and prototypes of IT systems and implement a prioritized stream of iterative changes to these systems.

• Performs other related duties as assigned that support the objective of the position and the objectives of the organization.

Knowledge, Skills, and Abilities

• Present solutions to management level with confidence and effectiveness
• Train, supervise, mentor, and evaluate personnel
• Oversee, review, and critique the work of others
• Ability to build and maintain software systems
• Ability to develop appropriate sets of automated tests to ensure correct functioning of systems over time and through subsequent changes
• Foster a team-oriented, collaborative and positive work environment
• Interpret, apply, and explain rules, regulations, policies, and procedures
• Operate a computer and related office equipment
• Establish and maintain cooperative and effective working relationships with others
• Analyze situations accurately; exercise sound judgment; work independently; and adopt an effective course of action
• Meet schedules and timelines
• Communicate effectively both orally and in writing
• Ability to manage projects end-to-end independently
• Ability to learn from experiences
• Assure compliance with applicable District policies, procedures, and governmental regulations
• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, staff and faculty

Minimum Qualifications

• Bachelor’s degree and 
• Five or more years of experience creating new solutions with a varied set of technology
• Two or more years of experience managing an IT team and devising solutions to elevate organizational Security posture 
• Experience working with educational data and data systems

Desired Qualifications

• Professional experience in higher education

• Experience with automation and migrations, and implementation of a successful IT service desk/ticketing system, establishing and maintaining SLA’s with a tool like JIRA or similarExperience working with vendors in management and administration of and connecting together systems such as: LMS, CRM, SIS, ERP

• Experience managing security systems and practices like MDM, SIEM, MDR
• Deep understanding of cybersecurity needs, challenges and solutions. Experience implementing policies and tools to improve organization’s security posture
• Experience with project management and collaboration tools such as Asana, Google Suite, and Slack
• Experience working in a startup-like environment

Working Conditions and Travel

• Calbright College is a statewide online college where all instruction and support are done via various online technologies both in person and remotely. Calbright College has administrative offices in Sacramento available for use. When working remotely, employees should be able and willing to use digital communication tools as used by the college, and have the ability to work on a computer for extended periods of time.
• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Calbright College policies, procedures, and Title IX.
• Calbright College celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing Calbright College’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
• Requires the ability to function in a remote online instructional environment performing work of primarily a sedentary nature. Requires the ability to use hearing and speech to make presentations to groups and carry on conversations over the phone and in-person. Requires speaking skills to communicate with staff and students in one-on-one and small group settings, on the phone, and to distinguish sound prompts from various types of equipment. Requires near visual acuity to read printed materials and computer screens. Requires sufficient hand/arm/finger dexterity to retrieve work materials, operate a personal computer keyboard, and operate standard office equipment. Requires the ability to lift and/or move up to 25 pounds.
• Work is performed indoors where minimal safety considerations exist.

Equal Employment Opportunity

Calbright College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability or genetics. In addition to federal law requirements, Calbright College complies with applicable state and local laws governing nondiscrimination in employment.

Who We Are

Calbright College is one of California’s newest community colleges – the first statewide, online campus designed to bridge the gap between employers with unfilled positions and students who don’t have either the time or money to attend a traditional school. Our mission is to increase economic mobility and close equity gaps for working adults who lack easy access to traditional forms of higher education by offering online, flexible, affordable skills-based programs that provide tangible economic value for both working adults and hiring managers.