The Assistant Manager (AM) supports the Store General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single store. The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired store outcomes (i.e., increased sales, profitability and employee retention). The AM has full accountability for store operations in the absence of the Store General Manager. An AM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the store. This position operates under the direct management of the Store General Manager and helps lead the store team. This position interacts with store team members, the General Manager, outside vendors, members of the field operations team, and guests.
RESPONSIBILITIES
•Motivates and directs team members to exceed Guest expectations with fast and friendly service in clean surroundings
•Supervises and trains team members on team stations, store products, processes and policies
•Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance store results
•Assists Store General Manager in enforcing compliance with government regulations, Store Market Policy, employment law, food safety, operations, and store policies and procedures relating to all store activities across shifts
•As part of the store management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement
•Makes decisions or recommendations on the discipline and terminations of team members
•Available to work evenings, weekends and holidays
•Prompt and regular attendance for assigned shifts, meetings and training
Requirements
•Must be at least eighteen (18) years of age
•High School Diploma or GED required, 2 years of college preferred
•Complete all internal certification programs
•1 year of store management experience
•Ability to prioritize and organize own and others' work and time to meet deadlines and objectives
•Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension