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Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoting our products and services.
Duties:
1 operating a telephone and computer program simultaneously to schedule transportation for clients;
2. screening clients for eligibility;
3. processing, proofing, and reconciling provider invoices;
4. responding to telephone inquiries about the program;
5. making transportation referrals as appropriate; verifying and confirming clients’ transportation requests;
6. develop reports as needed;
7. processing incoming/outgoing mail;
8. other related administrative duties as required to accomplish the goals of the program
Qualifications:
- Excellent communication skills, both verbal and written
- Fluent in English
- Strong customer service skills with the ability to handle difficult situations professionally
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
- Prior experience in sales or call center environment is a plus
Benefits:
- Competitive pay rate
- Comprehensive training program provided
- Opportunities for career advancement within the company
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
Ambulatory Healthcare Services
$42k-53k (estimate)
04/26/2024
08/22/2024
spsconsult.com
ROCKVILLE, MD
100 - 200
Private
MARK WALLACE
$10M - $50M
Ambulatory Healthcare Services
SPS Consulting provides financial support services, IT solutions, program management, and professional services to governments and commercial clients.
The job skills required for Call Center Agent include Customer Service, Call Center, Communication Skills, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
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They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.