POSITION SUMMARY

The principal function of this position is to support the requirements associated with the Debit Card dispute and resolution process. Additional cross training throughout the department to assist as needed in other areas will occur once the principal function has been mastered. 

ESSENTIAL RESPONSIBILITIES

• Debit Card:
  • Process MasterCard Alerts and distribute information to frontline
  • Process FALCON alerts and distribute information to frontline
  • Process debit card disputes in accordance with Reg E
  • Process rejected disputes with FIS for SecurLock Warranty

ADDITIONAL RESPONSIBILITIES OR DETAILS

• ACH:
  • Establish client setup within Horizon core and with Horizon ACH
  • Monthly ACH
  • Monitor ACH activity for over limit Communicate with Team Leaders, Client Experience Officers, and Cash Management when limits are exceeded.
  • Troubleshoot file issues with FIS and Cash
  • Process ACH client disputes in accordance with Reg E
  • Set up and maintain bank external ACH
  • Pre-Note/NOC
  • Perform incoming ACH transaction
  • Process any ACH returns from daily transaction exception
  • Review all DNE for ACH and return transactions when
  • Process monthly IOLTA
• IRS/US Government Compliance
  • Timely processing of IRS/Government levies including frontline and client
  • Timely processing of B-Notice
  • Act as bank’s year-end coordinator between all areas involved in client tax information
  • Adjust deposit tax forms as needed and file with the
  • File Form 945 with IRS for federal withholding on our
  • Communicate with the IRS verbally, in person or written as
  • On weekly basis make federal tax withholding
• State Compliance
  • Timely processing of state levies/garnishments including frontline and client
  • On monthly basis make state tax withholding
• Wire:
  • Process incoming and outgoing domestic and international wires received across multi-channel communications utilizing multiple wire systems.
  • Process draw down and tax
  • Perform OFAC and Fraud
  • Maintain adequate balances at Federal Reserve for transaction
  • Perform wire callbacks according to client contract and bank
  • Perform wire traces or inquiries as
  • Maintain and update wire callback
  • End of day
  • Create billing setup/email notification within eWire for clients requiring special
• Bookkeeping:
  • Transaction item processing exception:
    • Returns
    • Unposted items
    • Posted exceptions
    • Special handling items
    • Perform end of day close out
    • Chargebacks
    • Earns early notifications for large incoming chargeback items
  • General Ledger:
    • Reconciliation of departmental accounts
    • Review of balancing report to clear exception items
    • Review of outstanding items in GLs reconciled by accounting to clear exceptions
  • Report review:
    • Reg D exceptions
    • Account holds and appropriate documentation
    • ATM transaction reports
    • Invalid transfer accounts
    • Mobile Wallet enablement reports and initiate email notification with client
    • Remote capture review for transaction fraud
    • Stop payments for accuracy against documentation processed as well as type of stop
    • File maintenance to include monitoring employee account maintenance change
  • Adjustments:
    • Internal
    • Interest recalculations
    • IRA, CD, and HSA corrections
    • Clearing House
    • Federal Reserve
    • ATM
• Miscellaneous:
  • Duplicate check item review
  • Print notices and CD interest checks for daily processing
  • Order cash for bank offices via Fedline
  • Daily review official checks (cashier’s checks) for appropriate signer limits
  • Process Deposit and Loan verifications
  • Assist Compliance with subpoenas
• Dormant Account Processing:
  • Daily dormant account review and letter generation
  • Activate dormant accounts from proper authorization
• Business eBanking:
  • ACH and check positive pay pre-scrub presentation to clients. Process items according to client instruction. Interface with Cash Management team.
• International:
  • Order foreign currency through correspondent bank
  • Process foreign checks/drafts through correspondent bank
• Analysis:
  • Analyze address changes based on CIF maintenance for appropriateness.
  • Gather and analyze Deposit Operations monthly metrics
  • On quarterly basis send reconcilement to the state.
  • File annual state tax withholding report.
• Complete other duties as assigned.

WORK CONDITIONS

• This position must be able to sit for long periods of time as the position involves the majority of time spent at a
• This position requires little to no travel. 

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.