Join the Story behind the Store! Goodwill is more than a store. Our Mission Services staff help people overcome barriers to independence by providing job skills training, housing assistance and more. If you enjoy being out in the community and helping others, this job is for you!! We are currently seeking an energetic and caring individual to join our team as full-time Lead Community Trainer at one of our residential sites.

Job Summary:

This position reports to the Program Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for training, supervising, advising, and monitoring activities of persons served as outlined in their Individual Program Plan or Individual Employment Plan. This position also communicates effectively with program participants, counsels them, and coordinates services for them as needed. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

• Acts as primary contact for parents/guardians of program participants at assigned site, county workers, and medical appointments.
• Monitors schedules of program participants, cleanliness of assigned site, and time off for program participant.
• Maintains and reviews all documentation and paperwork for assigned site and submits it to the appropriate Associate Program Manager in a timely manner.
• Assists with training new Team Members scheduled to work at the site.
• Supervises the completion of Individual Program Plans and required documentation.
• Maintains accurate documentation on program participants by learning and remaining current on appropriate documentation guidelines and electronic documentation systems, developing a system to manage documentation, and setting priorities.
• Submits documentation for program participants in a timely manner.
• Builds rapport with program participants through effective communication based on the participants’ communication style.
• Provides crisis intervention as needed to defuse situations, determine appropriate intervention, and contact the necessary support systems. Complies with all reporting requirements related to crisis intervention.
• Maintains professional and ethical relationships with program participants, program participant family and friends, co-workers, and other agencies.
• Assists program participants with developing strategies, making informed choices, and following through on responsibilities.
• Encourages program participants to achieve goals and desired outcomes by assisting with the development of programming derived from participants’ preferences, needs, interests, and strengths.
• Provides program participants with information about community resources available to them and helps with increasing the program participants’ ability to self-advocate.
• Ensures program participants have access to appropriate resources and helps with coordination of those resources if needed.
• Provides ongoing assessment of program participants to identify needs and support their capabilities, strengths, and preferences.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

• High school diploma or equivalent, preferred.
• A minimum of 1 year related experience, preferred. Must be CPR/First Aid and Medication Management certified within 6 months of starting employment.
• Effective written and verbal communication skills.
• Ability to effectively instruct persons with disabilities.
• Ability to adjust to unexpected or different situations.
• Computer proficiency.
• Reliable cellphone.
• Ability to handle and maintain confidential information.
• Possess a positive attitude and infect others with similar enthusiasm
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license, and automobile insurance, required.
• Ability to use good judgment, discretion, and initiative.

Working for Goodwill Industries of NE Iowa, Inc. offers you:

• Competitive starting pay: $15.00 to $19.00 per hour, depending on experience
• Paid time off
• Paid holidays
• 401K
• And much more!!

Apply today by visiting our website, www.visitgoodwill.com/current-openings.

Pre-employment background check and drug test required for all Team Members. Goodwill Industries of NE Iowa, Inc. is proud to be an equal opportunity employer.

Job Type: Full-time

Pay: $16.95 - $21.55 per hour

Expected hours: No more than 45 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Relocate:

• Waterloo, IA 50701: Relocate before starting work (Required)

Work Location: In person