The Concierge Associate will be responsible for creating a hospitable first impression of the community via phone or in person for residents, families, visitors, and potential residents. The Concierge Associate will handle a variety of administrative and sales duties as well as ensuring proper infection control and screenings are followed by all visitors.

Essential Job Duties

• Maintain an excellent customer service relationship with all residents, visitors, and prospects.
• Answer phones distribute messages, accordingly, assist potential customers with information on community, set up tours, correspond with Community Relations Director on all leads and tours. 
• Responsible for ensuring the lobby, entry ways, and front desk are always clean and organized. Coordinate with maintenance/housekeeping when needed.
• Schedule patio and indoor plexi glass visits based on HHSC guidelines.
• Monitor visits to ensure visitors are following proper infection control procedures.
• Sanitize COVID visiting areas before and after each visit.
• Monitor community refreshment areas: coffee, water, to make certain they are always stocked.
• Distribute and assist residents with mail and packages when needed.
• Accept service requests from residents and log appropriately.
• Handle grievance complaints presented by residents and communicate to management.
• Support department heads and Administrator with administrative tasks. 
• Perform additional duties as assigned by Administrator. 

Requirements

• High school diploma or GED
• Over 18 years of age
• Background clearance as required by government regulations
• Negative TB test result
• Excellent communication skills including the ability to speak, write and read English 
• Ability to operate computer, necessary software programs (word, excel, email) scanners, copiers, and fax machine. 
• Professional attitude and appearance 
• Ability to work as a team in a fast-paced environment 

Physical Demands

• Must be able to lift 25 pounds
• Must be able to bend and move intermittently throughout the day and community. 
• Must be able to push a resident safely in their wheelchairs
• Must be able to sit and stand for long periods of time