Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of department leadership, performs clerical and other technical lab duties in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing customer service tasks, executed at a high level. Executes to daily scheduled tasks, takes initiative within the scope of the role, and strives to improve work processes based on laboratory and client needs. Aligns to and supports Versiti's mission, vision, and values as well as department goals and objectives. Understands to a high degree the importance of daily tasks performed and the impact they have on the patients and providers we work with to provide lifesaving diagnostic services.

• Understand and perform to all applicable regulatory and compliance requirements.
• May support leadership during audits.
• Ship, receive, and track packages and specimens while maintaining the integrity of samples, as needed.
• Receive, classify, and process specimens in an accurate and expedient manner.
• Inspect specimens and paperwork for accuracy and acceptability.
• Maintain sample identity and ensure samples are handled and stored at appropriate temperatures to prevent loss of sample.
• Use appropriate systems to accurately perform data entry functions.
• Proofread own work for content, spelling, accuracy, and document format.
• Maintain sample integrity and ensure proper identification of all specimens.
• Prepare samples for laboratory testing, as needed.
• May perform reagent preparation.
• Operate, troubleshoot, and perform routine maintenance and calibration on equipment, as needed.
• Properly identify and clearly document sample issues or discrepancies and work with client to resolve, as appropriate.
• Answer telephone calls and respond to email requests with professionalism and a high degree of courtesy and responsiveness. Research and resolve issues with follow up to customers in a prompt manner.
• Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately document interactions.
• Maintain organization of departmental records, as needed.
• Support the maintenance of reagent and supply inventory, as needed.
• Work weekend and holiday rotations, as scheduled.
• May train others on job tasks, as assigned.
• Maintain all applicable competencies, sufficient continuing education credits, and perform duties in accordance with laboratory policy
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Education

• High School Diploma or equivalent required
• Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred

Experience

• 1-3 years customer service experience required
• 1-3 years medical related experience or training preferred
• Data entry or LIS (Laboratory Information System) experience preferred

Knowledge, Skills and Abilities

• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Strong attention to detail and problem-solving skills.
• Aptitude for computers and strong data entry skills.
• Ability to manage frequent interruptions in a fast-paced and high-volume environment.
• Ability to transition from one task to another in an efficient manner.
• Ability to provide a high level of customer service.
• Effective verbal and written communication skills
• Flexibility to work independently and with a team.
• Organized and able to efficiently prioritize multiple tasks to provide a productive workflow.
• Ability to work independently with structured written or oral instructions.
• Knowledge of medical terminology preferred.
• Understand time zones and military time.

Tools and Technology

• General office equipment (i.e. computer, printer, fax, copy machine, scanner). required
• Personal Computer (desktop, laptop, tablet). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required
• Lab/department specific equipment, including, but not limited to: Box cutter Pipettes (single channel, multi-channel, electronic, etc.). Centrifuge, freezers, refrigerators Water bath Automated cell washer Heat block Balances pH meter required

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