**Program Manager - Customer Experience (CX)**

at World View Enterprises Denver, CO **Program Manager - Customer Experience (CX)**

Remote or Denver, CO

**Company Overview**

World View is on a mission to inspire, create, and explore new perspectives for a radically improved future by helping humanity respect and conserve all life on Earth. As a leader in the burgeoning stratospheric exploration space, we have been leading groundbreaking stratospheric flight for over 6 years. Using advanced stratospheric balloon technology, our stratospheric remote sensing capabilities are trusted by NASA, NOAA and other government and commercial enterprises. And, with our space tourism and exploration business promising a truly unique space tourism experience unlike anything else on the market, World View is poised for massive growth. To learn more about World View, visit .

**Job Description**

World View is expanding its Space Capsule Development program team and is looking for a customer experience program manager to support the design and implementation of World Views customer experience for the emerging space tourism market. This person will work closely with the technical team and alongside the sales and marketing team to ensure customer experience elements are factored into the product development design and execution plans. We are looking for someone to apply their technical expertise, leadership skills, creativity and commitment to a positive customer experience for this exciting and important mission.

**Role Responsibilities**

* Assist Space Tourism Development program management with special projects that will enable World View to provide a memorable world class experience for its customers by ensuring CX requirements are followed into design concepts

* Design, execute and architect operations concept for customer experience in-flight to include any necessary in-flight app development or other unique customer applications to ensure a meaningful experience

* Manage curation of a multi-path semi-flexible customer experience from pre-arrival through post-departure, ensure seamless transitions, outstanding service, and an unforgettable experience in line with the World View brand

* Drive development of an operation that orchestrates the building blocks of excursion offerings, meals, capsule and crew orientation, flight preparation, boarding, flight experience, rest, and reflection that form together to create the trip of a lifetime

* Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies, and procedures.

* Collaborate across departments on special projects in operations, sales, marketing, etc. as needed.

* Support purchasing, budget management as it relates to the program

**Qualifications**

* Bachelors Degree in Marketing, Business or technical discipline

* 5 years experience development and managing projects of increasing technical complexity

* Excellent communication skills - verbal, written, phone, text, and social media

* Proficiency in composing concise, accurate and appropriately targeted responses.

* Excellent organization and planning across multiple disciplines and skill levels.

* High degree of emotional intelligence.

* Confidentiality.

* Be reliable and punctual.

* Ability to multi-task and work in a fast-paced environment with shifting priorities.

* Intermediate to advanced knowledge of Microsoft Office - Word, Outlook, Excel, PowerPoint, Teams, etc.

* Ability to travel 25 -50%.

**Bonus Points**

* Experience in the space or aerospace industry.

* Demonstrated experience in a startup environment

**What We Offer**

* Work alongside experts in emerging technology

* Full benefits including Medical, Dental, Vision, Life Insurance, etc.

* Tucson HQ has a Modern office with kitchen, exercise area, amazing views, and more!

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

World View is an Equal Opportunity Employer. This company does not discriminate in employment and personnel practices based on race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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As set forth in World View Enterprisess Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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