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About GridPoint:
GridPoint is a smart building technology leader with a mission focused on enabling the world’s transition to an efficient and sustainable future through smart, grid-connected buildings. Our hardware-enabled subscription offerings bridge the gap between commercial businesses, utilities, and technology partners to support grid modernization and bring outdated energy infrastructure to the 21st century. Powered by the best data, our platform is designed to identify best-fit energy strategies, reduce waste, and make buildings smarter through controls, automation, and machine learning.
GridPoint is growing rapidly. Our product is an equipment-enabled energy management subscription service requiring a seamless delivery process for our customers. If you are passionate about energy and an energy efficient future, working cross functionally to deliver industry leading products and making a real difference in the Smart Buildings industry.
Job Summary:
We are currently seeking a Training and Quality Assurance Associate is responsible for assessing the quality of the performance of our customer support associates who deal with our customers. The Associate will monitor inbound and outbound call and emails responses to assess associates’ demeanor, technical accuracy, customer support performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing contact center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall GridPoint customer experience. If you have a passion for helping others, a strong worth ethic, and initiative, consider joining our team as our next Training and Quality Assurance Associate!
Essential Duties/Responsibilities:
As our next Training and Quality Assurance Associate, your responsibilities with include, but are not limited to the following:
Qualifications:
Preferred Qualifications:
Location
Travel Requirement:
Full Time
IT Outsourcing & Consulting
$63k-77k (estimate)
05/31/2023
05/15/2024
gridpoint.com
RESTON, VA
100 - 200
2003
Private
TONY LOPRESTI
$50M - $200M
IT Outsourcing & Consulting
GridPoint provides data-driven energy management solutions to commercial enterprises, government and educational institutions.