Lexitas is a legal support company that offers an array of services including court reporting, medical record retrieval, registered agent services and legal talent outsourcing. Our Boston, MA office, part of our Registered Agent Business Unit, is currently looking for a Search Support Specialist.

SUMMARY: 

The Search Services Specialist is responsible for supporting clients by providing an all-inclusive, comprehensive customer service experience that encompasses advanced support for issues with deliverables and client requests, answering a wide array of questions that range from general to specific about billing, products, and services. Demonstrate excellent customer relations and achieve a high level of quality results in a timely and efficient manner.

ESSENTIAL FUNCTIONS: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handle incoming requests from customers regarding lien and other search services, while accurately interpreting which services are being requested and confirming that what we intend to deliver to the client will fully meet the needs they’ve demonstrated. 
• Responds to and resolve incoming client and affiliate requests, queries, issues and concerns via phone and email.
• Responsible for inputting search orders into our tracking system and discerning/assigning related tasks.
• Demonstrate an ultimate mastery of differing search logic across several databases, and recognizing how to query depending on the prevailing logic.
• Perform requested searches in a timely fashion with a strong understanding of what is being sought, as well as the factors that would disqualify an item from inclusion with our results.
• Recognizing the standard set of parameters for a particular search and distinguishing deviations if requested by customer
• Reporting search findings in an accurate and concise fashion
• General office administrative duties, including but not limited to telephone answering, scanning, record maintenance.
• Other duties as assigned.

 COMPETENCIES, SKILLS AND ABILITIES

• Ability to gather, organize, analyze, and compile data.
• Experience searching public records and/or willingness to learn.
• Ability to multi-task and effectively handle multiple time-sensitive projects.
• Ability to work both independently and in a team environment.
• Effective communication (verbal and written) and relationship building skills.
• Must be very detail-oriented with strong organizational skills.
• Must be very dependable
• Ability to be self-directed and work efficiently with minimal supervision.
• Exceptional phone etiquette and professional demeanor.
• Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.

EDUCATION / EXPERIENCE

• High school education or equivalent required.
• Associate degree or equivalent required.
• Minimum 2 years’ experience in customer service or legal industry preferred.
• Basic legal, paralegal experience preferred 
• Experience with /public records /search reporting is a plus.
• Constantly strives to achieve excellence in day-to-day operations of respective department.
• Works collaboratively with all members of management to resolve departmental and organizational challenges expeditiously, economically, professionally and with minimum disruption to the practice.
• Team player approach.

SUPERVISORY RESPONSIBILITIES

This role is not a supervisor position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English. 

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position does not require travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled.

If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.com for assistance. All other applications must be submitted online.